Cathay Pacific Hiring for Customer Care Administrator at Mumbai, Maharashtra Full Time

Full Job Description
CCD – Customer Care
Mumbai, India
Cathay Pacific
Application Deadline
30 Apr 2023
Company Description

Let your passion fly! We’re proud to be one of the world’s leading airlines. Our reputation is built on a long track record of success, an ongoing commitment to our home Hong Kong, and on the delivery of customer service that’s straight from the heart. All of this is possible due to our talented people who share our passion for aviation and our commitment to being the best. Our global family can open up a world of opportunities for you. This means that your first role at Cathay Pacific won’t be your last. It could take you anywhere.

Join us and discover just how far you can go!

Role Introduction

Actively support the Customer Care Department to achieve department objectives by providing high quality, accurate and timely professional administration and assistance consistent with the operating practices of the organisation.

Key Responsibilities

Customer Care Department (CCD) – Administration Duties

Prepare the monthly roster and ensure the same is released as per agreed deadlines.
Coordinate the transport requirements for the CCD department based on the roster.
Manage the annual leave planner and ensure all leave has been accounted for.
Review the attendance records of the CCD department for further action.
Manage the schedules in WFM in a timely manner.
Update distribution lists to include/delete employee names
Keep tidy, accurate and up-to-date inventory records of CCD equipment including laptops, monitors, headsets etc.

Operational Support

Support CCD operations when required. This includes customer handling, servicing and revenue generation.
Meet key contact centre performance goals in terms of customer satisfaction, quality, productivity and key performance metrics.
Support the Learning Specialist / Supervisors with handling queries of the new joiners.

Finance

Review invoices, create Purchase Orders in SAP and ensure all payments are completed within given timelines.

People

Assist in coordinating recruitment and selection processes and provide with on-site support as required
Support the Buddy Program for new joiners
Any other reasonable task as requested

Emergency and Accident

Emergency and Accident and Crisis Response responsibilities as required
Requirements

Academic qualifications

University degree, graduate in any stream.
IATA certified or Diploma in International Airlines & Travel Management

Knowledge, skills, training and experience

Minimum 2 years’ operational experience in customer service field.
Mature with excellent interpersonal and people management skills.
Strong time management skills with the ability to prioritize and adapt to changing tasks
Able to work independently
Strong sense of responsibility
Good communication and interpersonal skills
Good command of English
IT literacy including Microsoft applications; Word, Excel, PowerPoint
Willing to work in shifts

** Candidates must have the legal right to live and work in India.

Benefits

https://careers.cathaypacific.com/who-we-are/why-work-here

Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful.

All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

Please note that with effect from 1 December 2021, all employees must be vaccinated in order to be able to access Cathay Pacific offices and all other Cathay Group Company premises. Considerations will be given to those who are unable to get vaccinated for valid medical reasons.