Akhil Santhosh

Candidate Message

Akhil Santhosh
Customer Connection Specialist

14-06-2024

Hiring Manager
TATA SIA Airlines Limited

Dear Hiring Manager,

I am writing to express my interest in the Customer Service Executive position at TATA SIA Airlines Limited. With a B-Tech degree in Electrical Engineering and Information Technology and over four years of experience in customer service, marketing, and sales, I am confident in my ability to contribute effectively to your team.

During my tenure at various companies, including Prime Energy Solutions and Dextera Domini Pvt Ltd, I have honed my skills in customer service and support. At Prime Energy Solutions, I responded to customer queries via phone, email, and chat, identified customer needs, informed them about new features, and ensured their technical issues were resolved promptly. This role required exceptional communication skills, attention to detail, and the ability to work efficiently under pressure, all of which I excelled at and enjoyed.

My experience as a Partner at SAPLUBES further solidified my customer service and management skills. I was responsible for interfacing with subordinates, updating inventory control systems, providing excellent customer service, handling telephone transactions, and ensuring timely product deliveries. These responsibilities required a proactive approach and the ability to manage multiple tasks effectively.

Additionally, my technical proficiency with MS Office and my training at the KSEB Substation Muttathara have equipped me with the necessary technical skills to support your team effectively. I am fluent in both English and Malayalam, which allows me to communicate effectively with a diverse customer base.

I am particularly drawn to TATA SIA Airlines Limited due to its commitment to excellence and customer satisfaction. I am eager to bring my background in customer service, technical support, and management to your esteemed organization.

Thank you for considering my application. I look forward to the opportunity to discuss how my skills and experiences align with the needs of your team.

Please feel free to contact me at +91 8136982393 or via email at akhilsanthosh345@gmail.com.

Sincerely,

Akhil Santhosh