PrintStop India Pvt Ltd Hiring for Team Leader – Customer Service at Mumbai Full Time

PrintStop is currently hiring for the role of “Team Leader – Customer Service”.

Work Location: Elphinstone Road(Close to Parel/Prabhadevi Station)

Work days: Mon to Sat(Sunday is a fixed off)

Job Responsibilities:

• Ensure maximum customer satisfaction. Support team members to ensure orders go on time. Handle client escalation if any and ensure zero wastage Accountable for Zoho response time, resolution time, customer happiness score and feedback ratings
• Accountable for MIS, reporting, sales reconciliation; invoice delivery and collections which will be handled by team members
• Defining and keeping department SOPs and Policies updated from time to time
• Implementing new projects from time to time
• Team Reviews, Feedback & Appraisals
• Team Trainings & Mentoring

Qualifications & SkillSets:

• Graduate / Post Graduate in any field
• 3-5 years experience working in Ecommerce space (preferably B2B
• Technical Skills

– Knowledge of handling backend of any Ecommerce website; Helpdesk software like Zoho

• Soft Skills

– Excellent People Management Skills (Empathy, Coaching, Feedback driven)
– Great Multi-tasking (time management) skills
– Great at Delegation and reviews
– Great Analytical and problem solving skills with a methodical and logical approach
– Excellent communication skills

Interested candidate to share their resume at the earliest.

Regards,

Lily D

Job Type: Full-time

Pay: ₹30,000.00 – ₹35,000.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Work from home

Schedule:

• Day shift

Supplemental Pay:

• Yearly bonus

Application Question(s):

• How many team members have you managed?(Mention the no.)

Experience:

• handling ecommerce customer service team: 5 years (Preferred)

Work Remotely:

• No