QUALIS ENGINEERS Hiring for SERVICE ENGINEER at Pune, Maharashtra Full Time

Job Description

SERVICE ENGINEER

Organization Name

QUALIS ENGINEERS

About Us

We are customer focus Packaging automation and all other Packaging solutions provider company. We are 15 year old –B2B solution provider for Total Design to restructuring new Packaging solution to the Corporates. We have other Ecommerce company for Packamaze Solution Pvt. Ltd.

Product/Services

Industrial Packaging Machines,Tools and Consumables, Packaging Automation ,End of packaging Lines & Equipment’s, Packaging Design and Consultancy

Industries we cater to

We provide packaging solutions to Automobile, Furniture & Flooring, E-commerce, Exports & Logistics, Agriculture & Construction

Our Website

www.qualisengineers.com

www.packamaze.com

Job Definition

We are looking for SALES & SERVICE ENGINEER for the New Lead generation and Sales activity &

Service for the Industrial Packaging machines, Tools. to our valuable customers.

Job Type

Full time/Company’s payroll

Experienced Required

01 to 3 Years

Salary

As per industry norms + Attractive Incentives Structure

Reporting to

Sales Manager and Director

Roles & Responsibilities

SERVICE-

· Mainly responsible for Service Claim Handling and New Lead searching and Sales development .

· To coordinate with Admin Dept and Sales Team and Coordinate all Service complaints / technical demo/Rearing of the machines/ New Machines demo -presentations & put all data in CRM

· Mainly responsible for onsite complaint attendance and resolve the tools and equipment problems on site with all customer satisfaction.

· AMC visits planning and attending the same.

· Daily coordinate with field service engineer regarding to Sales & service activities.

· Attending field complaints & phone calls from OEM and all other customers and get it resolved onetime.

· Maintain databases, contact lists, shared network drives and on-site inventory of marketing materials.

· Repairing of the Tools and Machines (Packaging machines) in time.

· Attend the customer –On Site and solve the problems

·

· Giving the Tool / Machine operation training to end customer / operators.

· Provide Dos and Don’ts to customer. Training To Operators

· Understand customer—his exact problem analysis, understand and give solution.

· Note the exact problem in the CRM along with the photos.

· Making AMC visits and Service visits as per customer schedule / call given by admin department.

· Installation and Trial of New machines giving to End customer.

· Make and maintain all Spares Part Diagram and inventory update in file monthly

· Make Service / Repairing Training –Manuals and sheets for Training to end customer

· Submitting the end customer feedback and details through CRM

· Demonstrate products and educating potential customers about the functions of the product and options available for customer application.

· Fully and precisely understanding customer’s needs and requirements

· Providing advice and knowledge about the advantages of particular services, equipment or products

· Being familiar with competitors’ activities and products and input the same in CRM

· Maintain data and all reports in CRM Software only

· Travelling to and attending customer as per customer convenience

· Make sure customer satisfaction without complaints

SALES-

· Generating the Sales

· New lead search and cold calling and Visit to the Company and Getting Services and Spares sales

· Visit and make meeting to prospectus companies and give presentation

· Call and assign/ make joint meeting to the major Sales Lead to Sr. Sales Executive

· Give Demo of the Tools and explain all Features and Benefits

· Visiting the end customer and take all primary information data and send to Backoffice through CRM

· To coordinate day to day Sales & Service activiti

SKILLS

· Communication skills Ability to develop a good rapport with customers

· Understanding the problem / Diagnose and right solution giving ability

· Explain the fault and corrective actions to take on phone call.

· Fault finding and diagnose Skill and fault solving skill in one visit.

· Quick Responsive & Work in time as per customer urgency

· Self-Motivated with Result – driven Approach

· Documentation and Report making skill

Growth Opportunities

We are in expansion phase of Packaging automation and equipment’s divisions So deserving candidate will have long term opportunity with very good Salary Post and stability. We also have Customised career growth plan for 03 years.

-Will get experience to handle Big MNCs and companies.

Qualification Required

· Diploma/BSC/Technical

Other Requirement

· Must have two – wheeler license and two wheeler as it is field Job and outdoor job

· Dual sim Mobile( 01 sim card will be allotted to you from company in your mobile)

· 01 Year Job Agreement with us.

Job Types: Full-time, Walk-In

Salary: ₹15,000.00 – ₹25,000.00 per month

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Education:

• Diploma (Preferred)

Experience:

• total work: 1 year (Preferred)

Speak with the employer
+91 9022058796