Gainsight Hiring for Sales Operations Analyst at Hyderabad, Telangana, India Full Time

Job Description

Gainsight(TM) is the leader in customer success and product experience software. The Gainsight Customer Cloud offers everything your business needs to retain customers and drive growth in the age of the customer. As the first cloud of its kind, Gainsight brings together the required technologies to deliver a superior post-sale experience, ensuring customers easily adopt products they’ve purchased and achieve their desired business outcomes in partnership with their vendor. Gainsight joined the Vista Equity Partners portfolio in 2020.
Leading companies such as LinkedIn, Adobe, Tableau, Splunk, and Box choose Gainsight culminating in our recognition as one of the top 100 private cloud companies in the world by Forbes, one of the fastest-growing private companies in America by Inc. Magazine, and as one of 20 Great Workplaces in Tech by Fortune Magazine. Gainsight’s CEO, Nick Mehta, has been recognized as one of the Top SaaS CEOs in America. The company has offices in California, Phoenix, St. Louis, London, India and Israel.
About The Job Role
Gainsight is looking for an experienced Sales Operations Analyst with a demonstrated history of working in the computer software and technology industry. The candidate should have worked on CRMs and should have good knowledge of the Renewal Quoting process, Order Management, Deal Processing, License Management, Market Research, Data Management and Business development. Preference would be given to candidates who are knowledgeable in the following: Salesforce, CPQ (Steelbrick), Tableau, and Marketing tools like Marketo, Zoominfo, InsideView, Discovery Org, Crunchbase and Hoovers etc. The person should have the ability to manage w ork individually and accordingly to different regions.
Experience : 5 years
What You’ll Do Here
Manage Renewal Quoting Process and help Sales team with their renewal/upsell/ Add-On Quotes.
Manage extraction, data cleansing, analysis and ongoing validation of large volumes of historical customer data and maintain relevant dashboards and reports.
Collaborate with other teams to provide operational analysis and make performance recommendations to the business
Perform Quality Checks on all the Deals(Opportunities) submitted by Sales in Salesforce
Provision Licenses in LMA and Extend Customer licenses as per the Latest Customer Order Forms
Develop operational cadences and process improvement
Provide the best support possible to our Sales Team and view the team as our internal clients
Salesforce Reports and Dashboard Maintenance:
Create/update reports and/or dashboards as needed using Salesforce, Tableau or InsightSquared
Test new user functionality and/or end user enhancements made in Salesforce/CPQ using predefined user test cases and also iterating on cases as needed
Salesforce Data Augmentation:
Leverage the internet and existing technologies at Gainsight to research key data points and personas which signal a potentially high-value prospect for Gainsight (example: number of Customer Success Managers on LinkedIn; whether they have Marketo; etc.)
Research lists of companies to expand existing SFDC Account Database (example: http://www.businessinsider.com/the-37-hottest-pre-ipo-ad-tech-companies-2016-5 )
Manually update Account data in SFDC leveraging the Research sources above
Work with the Salesforce Administrator to mass-update SFDC data using Data Loader and Microsoft Excel or Google Sheets
Load new Accounts into SFDC
Proactively identify and evaluate tech or database solutions to make the Research process scalable
Research:Data Entry:Solution Discovery:
What We’re Looking For
Salesforce – Basic to Intermediate
Marketo – Intermediate
Tableau – Basic
SQL – Basic
Steelbrick – Basic
Microsoft Excel – Intermediate
Google Sheets – Intermediate
Strong English communication and documentation skills
Comfortable in supporting and taking requirements from a remote workforce (US-based)
Must be able to spend substantial time interfacing with the team in the US
Contribute to regular status meetings with project team, and stakeholders [at times customers]
Maintain a highly organized and accurate task list, visible to project management and other project resources engaged
Produce marketing related documents and supporting materials which may be used by resources within Gainsight or Customer organization to understand or complete configuration
Provide updates, status, and next steps through email on a regular cadence through Slack and Email
Track time, progress, goals, and deadlines
Why You’ll Love It Here
Our Attitude: We’ve created a new industry from scratch, and we’re on the fast track!
Our Leadership: We offer the leading tech solution for driving Customer Success.
Our ROI: Reduce customer churn, increase up-sell, and improve customer satisfaction.
Our Technology: Deep Salesforce.com hooks, predictive analytics, and highly scalable product with a beautiful user interface.
Our Impact: We help our customers make millions of dollars more per year.
Our Clients: Big companies like Box, Adobe, Marketo, and many others.
Our Team: Tech all-stars from Facebook, Box, and others (and top consulting firms like BCG and McKinsey!).
Our Values: They are unique – Golden Rule, Success for All, Childlike Joy, Shoshin, and Stay Thirsty, My Friends.
Our Office: If you showed up one day, you might find anything from karaoke performances to mini-golf championships.
Here are our 5 core values:
Golden Rule: We believe in trusting each other, and our community by exercising reliability.
Success for All: We believe that success for our stakeholders comes with making a difference in each other’s lives.
Child-like Joy: We aspire to experience passion, optimism, and laughter in everything we do.
Shoshin: We believe in a beginner’s mind, and that learning comes from everywhere.
Stay Thirsty, My Friends: We believe in an internally-driven strive for greatness.
Individuals seeking employment at Gainsight are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.