2COMS Hiring for Sr Manager Delivery at Visakhapatnam, Andhra Pradesh, India Full Time

Job Description

Location: Hubbali & Vizag

Key Responsibilities

 Work as a key member of the leadership team in supporting the operational, reporting,

analytical and insight generation aspects of service delivery, aimed at generating

exceptional client-value.

 Leverage people, process and technical expertise to identify opportunities for quality &

process design improvement to support the three fundamental outcomes – Faster,

Cheaper, Better while upholding the company’s social impact mission.

 Promote a culture of quality customer service in the organization

 Initiate and develop partnerships with customers and customer success managers to

define and evaluate service performance outcomes.

 Liaise with senior stakeholders in other functions on key dependencies and

identify/create synergies for optimal client experience.

 Identify and incorporate the interests and needs of customers in business process design.

 Ensure that the organization’s systems, processes, policies and programs respond to

customer needs.

 Contribute to transformational agenda and support all Company growth initiatives, as

applicable.

 Lead change, manage and escalate risks arising out of transition of new planning

processes.

 Monitor operational risk across planning processes and escalate key risks to right forums.

Qualifications/Skills

 BE/BTech or Masters in Mathematics/Statistics

 PMP/Prince 2 certification (optional)

 Proven experience in building teams from scratch and growing individuals into leaders.

 Ability to keep your employees motivated, resolve conflicts and make hard decisions for

your employees.

 Hands-on experience.

 Strong written and verbal communication skills; ability to communicate effectively with

clients and cross-border colleagues.

 Ability to handle multiple competing priorities in a fast-paced environment.

 Adept at working with employees, customers and management often spinning multiple

plates at once.

 Ability and experience to keep and maintain a budget.

Key Competencies/Experience

 Experience of working on-site with local client teams or colleagues in a client-facing

middle-management role for at least over a year.

 Passionate about technology, self-learner who keeps abreast with latest developments.

 Consistent high achiever marked by perseverance and a positive outlook in the face of

challenges.

 Able to solve complex problems and successfully manage ambiguity and rapid change.

 Strong team-working ethos.

 Avid listener.

Requirements

Location: Hubbali & Vizag

Key Responsibilities

 Work as a key member of the leadership team in supporting the operational, reporting,

analytical and insight generation aspects of service delivery, aimed at generating

exceptional client-value.

 Leverage people, process and technical expertise to identify opportunities for quality &

process design improvement to support the three fundamental outcomes – Faster,

Cheaper, Better while upholding the company’s social impact mission.

 Promote a culture of quality customer service in the organization

 Initiate and develop partnerships with customers and customer success managers to

define and evaluate service performance outcomes.

 Liaise with senior stakeholders in other functions on key dependencies and

identify/create synergies for optimal client experience.

 Identify and incorporate the interests and needs of customers in business process design.

 Ensure that the organization’s systems, processes, policies and programs respond to

customer needs.

 Contribute to transformational agenda and support all Company growth initiatives, as

applicable.

 Lead change, manage and escalate risks arising out of transition of new planning

processes.

 Monitor operational risk across planning processes and escalate key risks to right forums.

Qualifications/Skills

 BE/BTech or Masters in Mathematics/Statistics

 PMP/Prince 2 certification (optional)

 Proven experience in building teams from scratch and growing individuals into leaders.

 Ability to keep your employees motivated, resolve conflicts and make hard decisions for

your employees.

 Hands-on experience.

 Strong written and verbal communication skills; ability to communicate effectively with

clients and cross-border colleagues.

 Ability to handle multiple competing priorities in a fast-paced environment.

 Adept at working with employees, customers and management often spinning multiple

plates at once.

 Ability and experience to keep and maintain a budget.

Key Competencies/Experience

 Experience of working on-site with local client teams or colleagues in a client-facing

middle-management role for at least over a year.

 Passionate about technology, self-learner who keeps abreast with latest developments.

 Consistent high achiever marked by perseverance and a positive outlook in the face of

challenges.

 Able to solve complex problems and successfully manage ambiguity and rapid change.

 Strong team-working ethos.

 Avid listener.

Job Information

• Salary

10,00,000 – 15,00,000 annual salary
Work Experience
Fresher
City
Visakhapatnam/Vizag
State/Province
Andhra Pradesh
Country
India
Industry
BPO
Zip/Postal Code
530048