A-GLOBIA CREATIONS Hiring for Customer Care Executive at Nāgpur Full Time

• Identify and assess customers’ needs to achieve satisfaction

• Build sustainable relationships of trust through open and interactive communication

• Provide accurate, valid, and complete information by using the right methods/tools

• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution

• Keep records of customer interactions, process customer accounts, and file documents

• Follow communication procedures, guidelines, and policies

• Resolve customer complaints via phone, email, mail, or social media

• Use telephones to reach out to customers and verify account information

• Greet customers warmly and ascertain problem or reason for calling

• Assist with placement of orders, refunds, or exchanges

• Advice on company information

• Take payment information and other pertinent information such as addresses and phone numbers

• Place or cancel orders

• Answer questions about warranties or terms of sale

• Suggest solutions when a product malfunctions

• Handle product recalls

• Attempt to persuade a customer to reconsider cancellation

• Inform customers of deals and promotions

• Sell products and services

• Work with customer service manager to ensure proper customer service is being delivered

• Closeout or open call records

• Compile reports on overall customer satisfaction

Job Types: Full-time, Regular / Permanent

Salary: From ₹15,000.00 per month

Benefits:

• Cell phone reimbursement
• Food allowance
• Internet reimbursement

Schedule:

• Day shift

Education:

• Bachelor’s (Preferred)

Experience:

• Technical support: 1 year (Preferred)
• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)

Speak with the employer
+91 8149251611