A.P. Moller – Maersk Looking For Claims Adjuster at Mumbai, Maharashtra, Full Time

claimants.

Purpose of the position:

• Responsible for handling cargo claims.
• Responsible for the management and administration of all claims filed Globally.
• Responsible for the coordination with local Front desk and guiding them with regards to claim handling.
• Provide proactive, efficient, and fair but firm claims and recovery management and obtain best possible claims and recovery settlement for the Group.
• Provide technical expertise and advice related to incidents, claims matter and loss prevention initiatives.

Key Tasks:

Claims

• Handling cargo Claims as per the set guidelines.
• Having a customer centric approach at the same time keeping in mind the legal requirement and closing claim within legal ambit
• Establish appropriate claims handling relationship in respective management area.
• Assess and document factual background of claims matters; establish and update claims file.
• Safeguard rights of recovery and drive recovery actions.
• Liaise with internal and external stakeholders, such as claimants (customer, recovery agents, lawyer, under writer and P&I) third party claims administrators etc.
• Enter and update data in the claims data base (case management) according to corporate guideline.
• Manage and settle claims matters in accordance with corporate guideline.
• Provide advice and support to Local claim desk related to any claim’s matters.
• Keeping data quality at top level.
• Formulate, drive and/or support loss prevention initiatives.

Education:

• Graduate from recognized ­­­university
• LLB / LLM or MBA degree would be preferable.

Experience:

• Minimum of 2 years of working experience within Shipping, Logistics, Marine surveyor, or insurance Industry. Exposure to shipping operations preferable.
• Experience in core claims handling (which includes independent claim settlement) will be an added advantage.

Special Skills (Functional/Technical):

• Good Analytical skills.
• The knowledge of structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• The knowledge of local maritime laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the political process directly impacting claims handling of the region.
• Good Comprehension skills
• Excellent team player
• Well organized to carry out multi-tasks
• Flexible with changes
• Take ownership and responsibility of the job assigned
• Eye for the details