Abbott Laboratories Hiring for Account Manager at Nāgpur Full Time

Retention rate:

• ensure instrument analytical turnaround time (uptime/repair/maintenance);
• conduct customer business review on periodic basis;
• manage customer relationship and thoroughly plan; prepare and follow up customer visits;
• identify customer training requirements;
• coach customers and share knowledge;
• identify and resolve customer pain points
• replenish and control inventory;
• build image and brand in eyes of customer;
• sell or reinforce Abbott’s total solution value offering;

Revenue:

• menu expansion;
• service sales;
• product promotion;
• value creation;
• order management;
• contract management;
• identify/open door for opportunity to expand offering into other departments;
• customer consumables management;
• new assay launch and applications;

Value Creation and Expansion:

• price management;
• service sales;
• free of charge control; and menu expansion;
• lifecycle management of product;
• service cost management;
• CPR management;
• volume management/utilization;

Build promoters:

• NPS responsibility;
• management of inter-client relationships;
• develop Key Opinion Leaders;

Analytical Turn Around Time:

• assay availability and performance;
• instrument installation & commissioning;
• first line level service/fixes;
• TSB’s-hardware & software upgrades;
• proactive monitoring and communication via Abbott Link when available;
• escalation & support and customer inventory;

Systems & Tool Management:

• maintain customer contact forms on monthly basis;
• available sales tool for effective sales delivery;
• CMS Next tickets when available; and a force use and maintenance.