Accenture Hiring for Citrix Virtual Apps and Desktop Administration Application Tech Support Practitioner at Mumbai, Maharashtra Full Time

Full Job Description
About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song-all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com

Project Role :Application Tech Support Practitioner
Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Management Level :10
Work Experience :4-6 years
Work location :Mumbai

Must Have Skills :Good To Have Skills :Job Requirements :
Key Responsibilities : 1 Assisting end users login to desktops/apps 2 Troubleshooting issues arising out of using published apps and engaging app team when needed 3 Actively monitor the infra through Citrix Director ControlUp and perform daily/weekly health checks 4 Work on incidents in Service Now tool raised by end users 5 Perform weekly application update activities on PVS/MCS 6 Work with onshore team on ongoing incidents and troubleshooting

Technical Experience : 1 3-5 years of experience working on Citrix technologies XenApp/Desktop 2 Working knowledge of Citrix ADC formerly NetScaler will be added advantage 3 Strong knowledge of Windows Server OS concepts, ADDS, DNS, DHCP Good Networking knowledge will be an added advantage 4 Excellent verbal / written communication skills 5 Expertise to analyze and solve problems, think outside of the box, and grasp technical concepts 6 Strong ability to collaborate seemlessly with team and help with troubleshooting

Professional Attributes : 1 Strong written and verbal communication skills in customer settings 2 Good listening and presentation skills 3 Good team player

Educational Qualification : 1 Bachelors of Engineering in Comp/IT or any relevant streams / MCA

Additional Information : Resource should be open to work in shifts

15 years of full time education