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Accenture Hiring for Customer Service Associate-Domestic Language at Mumbai Full Time
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Skill required: Domestic Language – Bangla / Bengali
Designation: Customer Service Associate
Job Location: Mumbai
Qualifications: Any Graduation
Years of Experience: 1 to 3 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do?
You will be aligned with our Business Process Delivery and help us supervise the day-to-day operational and administrative activities, ensuring all processes are followed/executed and deadlines are met. You will be a part of Domestic Language team which has a strong knowledge of cultural context in the transactions handling and is proficient in English and Hindi. Being fluent in reading and writing in a regional language would be an added benefit (Hindi, Tamil, Bengali or Urdu). You will be working on reviewing content in Bangla / Bengali where the team focuses on reviewing photos, videos, and text-based content and make judgments as to whether reviewed content is in violation of our client’s terms of services. They review content that may be sensitive in nature and ensure every piece of content in violation of the client’s terms of services is accurately identified and flagged for action in a timely manner.
What are we looking for?
- Ability to meet deadlines
- Ability to work well in a team
- Adaptable and flexible
- Agility for quick learning
- Written and verbal communication
Roles and Responsibilities
- In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
- Your primary interaction is within your own team and your direct supervisor
- In this role you will be given detailed instructions on all tasks
- The decisions that you make impact your own work and are closely supervised
- You will be an individual contributor as a part of a team with a predetermined, narrow scope of work
- Please note that this role may require you to work in rotational shifts
Any Graduation