Full Job Description
About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song-all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com
Project Role :Infra Tech Support Practitioner
Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Management Level :11
Work Experience :2.5-4 years
Work location :Bengaluru
Must Have Skills :Good To Have Skills :Job Requirements :
Key Responsibilities : 1:Prepare moderate to complex designs/schematics to address specific customer OS level solution requirements 2:Prepare work orders containing instructions to be used by technicians to configure OS and software 3:Work with customer technical teams to provide solutions for customers communications requirements 4:Configure and troubleshoot in a complex environment 5:Remotely support new installs, upgrades, patch management and logical changes 6:Responsible for Regular backup on Cloud platform
Technical Experience : 1:Should be able to lead a team and Excellent knowledge and troubleshooting skills on Windows and/or Linux Enterprise Level OS 2:Experienced on Compute Engine VM Instances, Firewall, Cloud Storage, VPC, SQL No-SQL Database, Monitoring Alerting, Google Cloud Directory Sync, App Engine, Stack Driver Monitoring, Google Kubernetes Engine 3:Experienced in Windows/Linux related software/tools, such as PXE, DHCP, DNS, Nginx, Apache,LDAP, MySQL, SCCM 4:Troubleshooting critical incidents, problem ticke
Professional Attributes : 1: Good verbal and written communication skills to connect with customers at varying levels of the organization 2: Ability to operate independently and make decisions with little direct supervision
Educational Qualification : BS or BA in Engineering, Computer Science or equivalent
Additional Information : 1: Google Cloud Certification 2: Microsoft Windows Server / Linux Certification
15 years of full time education
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