Accenture Hiring for New Associate-IT Help desk at Bengaluru, Karnataka Full Time

Designation: Network Operations New Associate

Job Location: Bengaluru

Qualifications: Any Graduation/12th/PUC/HSC

Years of Experience: 0 – 1 Years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA’s.You will be working as a part of IT Help desk team assisting in application related technical issues. You will be responding to the incidents / issues reported by customer predominantly through voice Interaction and through email,web tickets & remote support.The role is aligned to our Service Desk Voice Support team which is responsible for performing day to day operations while maintaining SLAs & solving queries related to disputes while coordinating with customers. The team reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer raised incidents. They also manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.

What are we looking for?

Adaptable and flexible,Problem-solving skills,Written and verbal communication,Negotiation skills

Roles and Responsibilities

In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines. Your expected interactions are within your team and direct supervisor. You will be provided detailed to a moderate level of instruction on daily work tasks and detailed instruction on new assignments and the decisions that you make that would impact your work. You will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholders. You will be required to help in the overall teams’s workload by managing your deliverables and help the team when required. You will be an individual contributor as a part of a team, with a predetermined focused scope of work.

Any Graduation/12th/PUC/HSC