Accenture Hiring for Service Desk Management Cloud Operations Administrator at Bengaluru, Karnataka Full Time

Full Job Description
About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 624,000 people deliver on thepromise of technology and human ingenuity every day, serving clients in more than 120 countries.We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

Accenture | Let there be change
We embrace change to create 360-degree value
www.accenture.com

Project Role :Cloud Operations Administrator
Project Role Description :Work with the Service Delivery Manager to perform capacity management, billing/show back operations, and cost optimization activities across multiple cloud environments.
Management Level :12
Work Experience :1-2.5 years
Work location :Bengaluru
Must Have Skills :Service Desk Management
Good To Have Skills :Service Desk Knowledge Management

Job Requirements :
Key Responsibilities : L1 Service Desk Call Taking Profile 1 Respond to the incidents reported by customer through voice, emails, and chats 2 Identify, investigate, and diagnose the issue, resolve, or assign the incident to right assignment group 3 Provides resolution to customer based on in scope processes 4 Follows the incident life cycle as defined by process

Technical Experience : Berlitz B1T is mandatory 1 Incident management and usage of ticketing tools 2 Knowledge on O365, MS OFFICE Suite, Active Directory, Hardware and Software related troubleshooting skills 3 1 to 2 yrs of experience 4 Minimum 1 yr of experience in Service desk or IT help desk supporting US or UK customers

Professional Attributes : 1 Excellent verbal and written communication skills with email etiquette 2 Good problem solving and analytical skills 3 Excellent customer service skills

Educational Qualification : Bachelors degree

Additional Information : 1 24×7 roster 2 Weekly offs based on roster 3 Good to have ITIL

15 years of full time education