Full Job Description
About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song-all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com
Project Role :Cloud Services Engineer
Project Role Description :Act as liaison between the client and Accenture operations teams for support and escalations. Communicate service delivery health to all stakeholders and explain any performance issues or risks. Ensure Cloud orchestration and automation capability is operating based on target SLAs with minimal downtime. Hold performance meetings to share performance and consumption data and trends.
Management Level :10
Work Experience :4-6 years
Work location :Gurugram
Must Have Skills :Good To Have Skills :Job Requirements :
Key Responsibilities : 1 Citrix XenApp and XenDesktop Administration, Citrix XenDesktop Architecture Good to Have Skills Job 2 Act as the ongoing interface between the client and the system or application Dedicated to quality, using exceptional communication skills to keep our world class systems running Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge Citrix Farm 3 Install/Decommission applications on Citrix Servers Publish /Troubleshoot / Uninstall App
Technical Experience : 1 Managing Citrix Environment- Changes, Access Requests, Troubleshooting Issues Managing the Terminal Servers in the Environment Coordinate with Application 2 Teams for any Requests/Issues/Changes in the application environment Coordinate with external vendors to install new applications or patched/hotfixes in existing applications Coordinate with other teams for any domain specific support requirements Coordinate with L3 for any requests/issues/changes 3 Understanding of Service Level Agreeme
Professional Attributes : Willing to work 24/7 Should be quick learner Open to accept any challenge Always approachable Should willing to learn new challenges and up for new opportunity
Educational Qualification : Graduate
15 years of full time education
Experience : 3 to 9 years Knowledge, Skills and Abilities Required : Ability to deal with difficult callers Able to understand...
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