Accenture Inc Hiring for Japanese Speaking Bilingual – Customer Service (Philippines) at New Delhi Full Time

Candidate must be willing to relocate to Manila, Philippines once onboarded.

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Up to 150K Joining Bonus*

Overall Purpose

The person will be responsible for the delivery of all operational activities and assist the Team Lead in meeting the targets.

Responsibilities

• Responsible for the activities assigned by the Manager.
• Understand and perform process lead role.
• Assist processors with questions and problems related day to day transaction processing.
• Assist the Team Lead in supervising the activities performed by the regular processing team within Manila DC.
• Ability to provide assistance to the staff
• Actively seeks opportunities for continuous improvement initiatives.
• Complies with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to.
• Escalates production issues to Team Lead as appropriate.
• Ensures all work is performed in accordance with SLAs and metrics.
• Assists in the creation of Performance Improvement Plans (PIPs) for Team Members not meeting expected production or quality targets, monitors program for a defined period

Qualifications

Required Skills and Qualifications

• Language Requirement: Japanese Proficiency N1/N2
• Able to communicate in English
• Highly trainable
• Good to have BPO experience or IT-related helpdesk experience
• With skills in MS Office (Outlook, Powerpoint, Excel, Word)

Others

• Accurate, efficient & organized w/in daily responsibilities
• Adaptable to learn new processes, concepts, & skills
• Demonstrates the ability to work as part of a team
• A good team player & be able to communicate easily w/ Accenture, Client & third parties staff at all levels
• Responsibility and accuracy in the completion of received tasks
• Ability to solve urgent matters and work under pressure
• Ability to impose a proactive spirit in the team
• Flexibility, especially in the period of month/quarter/year-end closing

Why join Accenture?

• Competitive salary package, company bonuses, and performance incentives
• Night differential
• Loyalty, Christmas gift, Inclusion and diversity benefits
• Paid sick and vacation leaves
• Expanded maternity leave up to 120 days*
• HMO coverage (medical and dental) from day 1 of employment
• Life insurance
• Employee stock purchase plan
• Retirement plan
• Flexible working arrangements
• Accessible locations
• Healthy and encouraging work environment
• Career growth and promotion opportunities

*Terms and conditions apply
In adherence to Accenture’s process of Identity Verification, your resume or CV must include your photo to ensure the accuracy of your application.

#AccentureMultilingual

Job Type: Full-time

Benefits:

• Health insurance
• Life insurance

Schedule:

• Day shift
• Evening shift
• Fixed shift
• Flexible shift
• Monday to Friday
• Morning shift
• Night shift
• Rotational shift

Supplemental pay types:

• Overtime pay
• Performance bonus
• Yearly bonus