Access Systems Hiring for Customer Support Executive at Mumbai Full Time

Job Location: -BKC

CKYC Helpdesk Executive/Customer Support Executive

Job description:

1. To resolve queries of institutions and investors regarding CKYC processes and application – to handle queries both on emails and calls within stipulated TAT.

2. To follow-up with institutions to make necessary amendments to records.

3. To enter the details of every interaction in the system

4. To liaise with Business and IT support teams to ensure queries are resolved or are appropriately escalated.

5. To capture suggestions received from institutions during query handling and convey the same to Business teams.

6. Helpdesk work timings are 08:00am to 08:00pm Monday to Saturday. Shifts from

08:00am to 04:30pm

09:30am to 06:00pm

10:30am to 7:00pm

11:30am to 08:00pm

Eligibility criteria

1. Positive and healthy attitude towards work

2. Candidate should be a graduate in any discipline

3. Excellent communication skills, spoken and written

4. Fluency in English, Hindi. Additional languages known would be an added advantage

5. Pleasant tone and pace of speech

6. Prior experience in BPO/Call Center/Helpdesk of any nature

7. Proficient in handling multiple computer applications at the same time.

8. Basic knowledge of Windows OS

9. Knowledge of MS Office Tools is an added advantage

Salary: – 14K to 20K In Hand

Only Immediate Joiner Apply

Website: https://testbed.ckycindia.in/ckyc/index.php

Job Types: Full-time, Regular / Permanent

Salary: ₹14,000.00 – ₹20,000.00 per month

Schedule:

• Day shift
• Evening shift
• Flexible shift
• Morning shift

Supplemental Pay:

• Yearly bonus