AccorHotel Hiring for AM_IT at Hyderabad, Telangana Full Time

Job Purpose

This position is responsible for the supervision and handling of day-to-day IT operations. The IT manager ensures that timely IT support is rendered to all departments, especially in areas with guest contacts. He/she will be responsible for the administration of the inventory of all equipment, software and software licenses.

Key Interactions

Internally

All departments

Externally

Guests

Suppliers

Vendors

Primary Responsibilities

IT Operations

Manage and support all the systems in the hotel

Provide In-house guest IT related matter troubleshooting

Coordinate, manage and oversee projects, document process

Perform regular system’s health check and capacities studies to ensure optimum performance of servers and network

Manage system changes with appropriate support staff to ensure uninterrupted services

Liaise with vendors and work with users at all level

Maintain inventory of all equipment, software and software licenses

Team Management

Interview, select and recruit direct reports

Identify and develop team members with potential

Conduct performance review with the team

Constantly monitor team members’ appearance, attitude and degree of professionalism

Prepare detailed induction programs for new employees

Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business

Other Responsibilities

Be aware of the hotel fire & life safety/emergency procedures

Attend all briefings, meetings and trainings as assigned by management

Maintain a high standard of personal appearance and hygiene at all times

Perform other reasonable duties assigned by the assigned by the Management

Main Complexity/Critical issues in the Job

To ensure that day-to-day IT related issues are managed and resolved in a prompt and efficient manner.

Qualifications

Bachelor Degree / Diploma and previous experience in a technical support function.

Knowledge of equipment pieces, including printers, terminals, PCs, RF communication hardware, etc.

Knowledge of personal computer hardware and operating systems.

Knowledge of various software, such as Microsoft Windows operating system, MSOffice Suite – Word, Excel, PowerPoint, Internet Explorer.

Experience following processes, recommending improvements, translating technical terms to non-technical users, solving technical problems and working in a team environment.

Hours of support may require weekend, holiday and/or off-hours shift coverage.