The role is expected to review triggered alerts and react according to process, assist with improving alerts and manage triage & troubleshooting calls as a facilitator/coordinator for expert resources.
You will be expected to provide updates to external clients and internal departments on the status of on-going alert activities.
Be available in a call queue to provide assistance to vendors and customers, both internal and external. Create, update, and resolve Incident tickets in the Jira ticketing system.
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