Adani Group Hiring for Customer Services at Raipur Full Time

Job Objective

The objective of the role would be to provide coordination with key customers and follow up on their operations on a day to day basis. Important notifications, booking, execution and keeping a track of customer’s accounts will be a part of this role.

Driving customer complaints to resolution is also a key metric To act as a bridge between the organization and the customer.

Roles and Responsibilities

Strategic Roles & Responsibilities

Key Account Handling: Managing high revenue generating customers and route. Keeping track, escalating and resolving customer complaints.

To process customer requests/bookings in a systematic & timely manner

Ensure coordination with various teams to get the desired output for customer.

Maintaining customer specific data for performance review.

Responsible to identify process gaps to reduce waste and increase customer delight.

Maintaining customer specific data for performance review.

Operational Responsibilities

Prepare & share Daily Status Reports to Customers for their movements.

Responsible to track customer booking Vs. execution

Also track and close customer complaints and customer satisfaction data.

Maintain and report customer specific data.

People Management

Internal: Coordination with other team members: terminal, trucking and rail operations, sales, techno commercial, invoicing and finance.

External: Maintain smooth flow of communication with customer’s team members.

Key Interactions

Internal

External

Competency (Technical Competency to be filled by HR with desirable PL in both Competencies)

Technical Competency

Behavioral Competency

Competency

Desirable PL

Competency

Desirable PL

Business Understanding

PL2

Strategic Orientation

PL1

Presentation Skills

PL2

Entrepreneurial Mind-set

PL1

Analytical Skills

PL2

Stakeholder Partnering

PL1

Project Management

PL2

Outcome Orientation

PL1

MS Word, EXCEL and PowerPoint

PL3

Transformation Focus

PL1

Innovation Focus

PL1

Team Orientation

PL1

Employee Development

PL1

Job Profile

Educational Qualification:

• Full time Graduation/MBA degree in any specialization

Experiences:

• Minimum 3 – 6 years of Customer Service in Logistics.

• Desirable 1 – 2 years of experience in rail operations, as a part of a Container Train Operator (CTO)/Express Distribution/Shipping Line/Logistics