ADCI Hiring for Application Support Engineer at Chennai, Tamil Nadu, India Full Time

Job Description

• 2+ years of development or technical support experience
• Experience troubleshooting and debugging technical systems
• Experience in Unix
• Experience scripting in modern program languages
• Development Experience in C/Java or open source based technologies. Understanding of web services, web application development, and industry-standard commerce systems.
• Demonstrated experience in Perl or shell scripts, a sound understanding of web technologies.
• Proven ability to troubleshoot and identify the root cause of issues in complex Enterprise Level applications.

Job summary
Amazon Exports and Expansion (Amazon Global Store) is looking for a seasoned Application Support Engineer, who has strong hands-on experience in managing incidents, operational issues and driving operational excellence for large-scale services/systems. Amazon Global Store enables cross-border customers to purchase products on Amazon Marketplaces that currently ship to over 77 countries with guaranteed shipping and import duty fees. We seek to provide a customized experience that allows customers anywhere in the world to buy products from all of Amazon marketplaces. Our mission is to provide a one-stop shopping experience to international customers.
This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success. Some of the key job functions of the application support engineer are:

• Provide first level of support for handling tickets, operational issues from production services
• Provide engineering support of our incoming tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines.
• Work on maintenance driven coding projects, primarily in Perl or shell scripts, web technologies, and Java based projects.
• Read and understand complex application code and make code fixes to resolve support issues
• Software deployment support in staging and production environments.
• Develop tools and automate manual operational tasks and easy maintenance of our services.
• Build monitoring metrics dashboard, and report System health and Support status metrics.
• Work with remote development (Seattle) teams for handing-off or taking over active support issues and to create a team specific knowledge base and skill set.

Leadership Skills:

• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
• Effective prioritization and time management
• Knowledge of best current practice frameworks (ITIL, COBIT), particularly incident, problem and change management
• Confidence to drive and manage large conference calls
• Understanding of routing protocols to help facilitate troubleshooting and remediation of networking issues
• Working knowledge of a compiled language
• Excellent communication skills – written and verbal
• Effective organizational skills to maintain a consistently high standard of operations in a busy environment