ADCI Hiring for Associate at Chennai, Tamil Nadu, India Full Time

Job Description

Exceptional interpersonal skills, ability to build relationships and influence others without authority.

• Strong written and verbal communication skills, with an ability to communicate effectively at all levels of an organization.
• Strong organizational and project management skills, including prioritizing, scheduling, and time management.
• Proactive attitude, detail-oriented, and a team player.
• Proficient in Excel

Translation Associate Retail Business Services (RBS)
Amazon.com operates in a virtual, global eCommerce environment without boundaries, and operates a diverse set of businesses in seven countries, including Retail, third party marketplaces, eCommerce platforms, web services for developers.
The RBS group is an integral part of Amazon online product lifecycle and buying operations. The team is designed to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information. The team’s primary role is to create and enhance retail selection on the worldwide Amazon online catalog. The tasks handled by this group have a direct impact on customer buying decisions and online user experience.
The Catalog Associate is the entry-level role in the RBS organization. In this role, the individual works on one or more critical tasks for a particular retail product category. These tasks include (but are not limited to) populating/procuring content for the product catalogs on the Amazon Web Site, interacting/coordinating with vendors/manufacturers, identifying and correcting errors/complaints, maintaining records of work received and work performed. The individual is expected to perform these tasks by using fair judgment in understanding instructions provided by the Process Lead/Manager.
Roles and Responsibilities:

• Handle the day-to-day volumes of the assigned tasks and ensure the given SLAs are met per quality standards.
• Maintain records of day-to-day work by updating trackers to reflect work done.
• If there is a possible default on SLAs or quality, flag the escalation in time to the manager or lead
• Interacting and coordinating with vendors/buyers to accurately reflect the Amazon catalog for price, product details and other product-related information.

Skills and Competencies Required:

• Proficiency in German: B1 and above or BA/MA in German.
• Excellent written and oral communication skills in English.
• Strong business communication skills ability to communicate with internal/external stakeholders clearly and concisely.
• Basics in MS Excel
• Strong analytical skills Ability to do high school level arithmetic.
• Familiarity with navigating the internet research techniques on the internet and finding required information quickly.
• Ability to dive deep into a problem, perform Root Cause Analysis and identify constraints to recommend a solution on this, we will test the candidates ability to think logically through a given issue, structure their thoughts, identify the problem correctly and then recommend appropriate solutions.
• Ability to deal with ambiguity use discretion and judgment to take decisions on critical business tasks based on available information.
• Flexibility in working in shifts and working hours.

Core Responsibilities

• Proven skill in identifying and fixing process gaps, improvement opportunities and use of small scale automation, technology to increase productivity or drive process simplification
• Experience in providing support for data collection, preparing reports, exercising push back & realignment of expectations with multiple stakeholders
• Work with the vendors/internal teams to improve selection, identify and fix catalog defects, analyze metrics and help their business grow
• Flexiblity with shifts
• Willingness to take initiatives & responsibilities including 24/7/365 availability, including willingness to work on weekends, and outside of the “standard” work day
• SQL knowledge
• Languages known such as VBA etc.
• Exposure to back office operations, escalation management and troubleshooting environments
• Experience in managing high priority queues
• Amazon Catalog Knowledge