ADCI Karnataka Hiring for Administrator, Benefits, ERC UK Benefits Team at India Full Time

Full Job Description
1+ years of experience working in Benefits and/or Human Resources role (preferably in a contact center or share service environment)1+ years of experience in Benefits or Medical industryBachelor’s Degree or advanced college education in a related field (Human Resources, Business Administration, Psychology or alike) or 2+ years of HR/benefits related experienceExperience working within a global organization
Job summary
Join Amazon’s Employee Resource Center (ERC) Benefits team, and help make a difference for all Amazonians! The ERC provides HR assistance to Amazon employees in the form of accurate, consistent, and timely responses to inquiries from various contact channels – phone, web case and chat. The ERC primarily exists to connect employees with content and data not available through intuitive self-service, and to intake process defects and workflow these to relevant resolution teams.
In this role, successful candidates will demonstrate:Excellent organizational and time management skillsStrong customer service focusExcellent verbal and written communication skills requiredAbility to understand benefit terms and programsDisciplined problem-solving skills and ability to execute solutionsThe ability to prioritize quality and customer experienceQuick to take action to address an issue, and demonstrate strong judgement/decision makingExperience with rapid and complex changing work environment
Key job responsibilities
Answer inquiries via voice, HR Case and Tickets in relation to Benefits
Ability to adapt to a flexible working environmentProficient with Microsoft Office Suite or similar software.