adidas Hiring for Senior Specialist Logistic Operations at Gurgaon, Haryana, India Full Time

Department: SCM

Direct Reporting Line: Manager – Logistic

Indirect/secondary reporting line: NA

Subsidiary/country: India

Location: Gurgaon

GSMS Grade: P1

Number of Personnel Managed: 4

Cost Center/Budget and/or Revenue Responsibility: Yes

Purpose & Overall Relevance For The Organization

To oversee the India logistic operations involving appropriate logistic planning, reverse & Discrepancy planning with objective of providing products to customers or vice versa in a timely & efficient manner and meeting India’s business targets.

Key Responsibilities

• Working with the business team to ensure OTIF & customer satisfactions on various parameters comprising NPS score, refunds, and customer complaints.
• Monitor all the operational SLA’s and driver performance improvement.
• Manage in-transit exceptions directing and prioritizing operational activities to ensure product arrives on time to customer expectations.
• To provide respective departments with relevant MIS reports on a daily/weekly/monthly basis, monitoring deviations and reporting to respective teams in order to facilitate the finance, logistics and business teams to get the timely inputs to formulate appropriate plans
• Meet budgetary goals and eliminate any exposure to shifting trends in the market place
• Develop the commercial acumen skills in new joinees; Competence building & retention initiatives; Guide & motivate team & set objectives in line with employee capabilities & organizational requirements; identify career developmental needs & take appropriate actions in order to build an engaged and skilled workforce to deliver quality work in order to ensure high employee motivation levels.
• Ascertain industry / logistics best practices to identify new and unique program or projects to differentiate customer from the marketplace and drive customer satisfaction.
• Build strong working relationships with business partners, brand operation, 3PL, finance , IT , trade compliance , EFC etc.
• Expertise in RVP – CIR / RTO in order to improve the NPS and drive customer satisfaction.
• Uses daily, weekly & monthly KPI reports to manage 3PL performance and drive process services, speed and cost improvement.
• Documents management related to DC & Logistic, play a vital role in all finance internal audit, compliance Audit statutory requirement, ICRM & legal requirement.
• Executed process improvement projects such as setting up new requirements for logistics software needed for daily operational use that brought down manual work.
• Budgeting, provisioning, Bill submission & vendors’ account reconciliation on regular basis as per brand requirement & to avoid mismatch in transaction.

Authorities

• None

Key Relationships

• DBC & finance team
• Warehouse Staff

Knowledge, Skills And Abilities

• Good organization and time management skills
• Good written and spoken English: a good communicator.
• IT skills: Intermediate Excel ideally required (advance excel is preferable), Outlook and knowledge of SAP, business objects and MS Access desirable.
• Flexible and an adaptable approach to work
• Knowledge of B2C business; Knowledge of contract documents and specifications; Knowledge of SAP/Navision

Requisite Education And Experience / Minimum Qualifications

• BE Graduate /MBA/Diploma in Supply Chain/Logistics.
• 6-8 years of hands-on experience of handling B2C logistic operation – forward and RVP (CIR &RTO) , eCom experience is preferable
• Fluent in English (oral and in writing)