Dotsquare Technologies India Pvt Ltd Hiring for Data Entry Operator at New Delhi Full Time

You will be responsible for providing administrative support to our office personnel and overseeing the customer service process in a timely and efficient manner and supervise day-to-day operations in the department.

• Resolving customer complaints brought to your attention.
• Identification of issues that may affect sales, production, or delivery of services, and creation of solutions to promptly address problems.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Monitoring the work of individual representatives.
• Evenly distribute assignments among the team daily.
• Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
• Maintain accurate records and document all customer service activities and discussions, general office files, including job files, vendor files, and other files related to the company’s operations.
• Prepares product or service reports by collecting and analyzing customer information.
• Performing other relevant duties when needed

Skills :
Experience in MS Excel
High-level written and verbal communication skills.
Experience in management, operations, and leadership

Job Type: Full-time

Schedule:

• Day shift

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Microsoft Office: 1 year (Preferred)
• total work: 1 year (Preferred)

Language:

• English (Preferred)