Key Result Areas
Supporting Actions
Sales Growth & Client Acquisition
Actively participate in initiatives and contests driven by Business Development teams
Operational Effectiveness
Analyze and communicate operational information periodically as per agreed timelines and MIS formats for disbursements, profits, NPAs, channel expansion, new product launches, new branches, new channel development, etc. and communicate to ZSM as well as down the line
Distribution & Market Expansion
Engage with DSA channel network and execute the agreed touch point management system for faster customer connectivity and loan processing-disbursement; escalate issues appropriately for timely resolution
Customer Servicing & Relationship Management
Leverage close direct customer relationships to carry out post sanction surveillance and generate early warning signals on NPAs
Risk Management
Liaise with the channel partners, customers and the risk team on specific escalation cases
Internal Stakeholder Management
Proactively build and maintain relationships with key internal stakeholders (E.g. Operations, Risk Management) for smooth and efficient transactions and issue resolution
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