Aditya Birla Capital Hiring for Process Analyst at Maharashtra, India Full Time

To Support Head – Operations and Process Excellence to analyze data for Operations and Service processes and propose process transformations to improve productivity, efficiency, and customer Experience, to be in line with and beyond competition, in a fast changing technological and regulatory environment.

Dimensions

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Parameters

Numbers Remarks

1

Manpower

• Senior Management
• All employees
• Aligning with business for planning, initiatives and programs
• Approval for budget, team members

3

Processes

• Operations, IT, Product
• Customer Service
• Finance
• Leading breakthrough process improvements
• Driving change management
• Process compliance and maturity

4

Digital engagement

Digital customer journey

Enabling digital customer facilitation across Customer life cycle to provide competitive edge to business

Accountability

Supporting actions

Analysis and Implementation

• Data Analysis of all internal processes
• Identification of areas of improvement in efficiency
• Be updated on technological trends and possible opportunity to implement in Housing Finance Context
• Work with Lead – Business process Design on Driving Key Management Projects.
• Manage Departmental Plans and timelines on key projects/actionables

Presentation

• Prepare and present departmental matrices to Management/Functions on periodic basis.
• Highlight trends of process changes and its effectiveness
• Drive knowledge sharing of best practices across geographies