Aditya Birla Group Hiring for Associate Relationship Manager – Tile/Bath ware at Madhya Pradesh, India Full Time

• Conduct frequent site visits to multiple retailers, effectively explaining product features, benefits, and applications to generate interest and demand.
• Utilize strong communication and presentation skills to educate buyers on product uses and how they can benefit their customers.
• Develop and execute targeted sales strategies to achieve monthly sales targets within the assigned territory.

Customer Relationship Management & Collections

• Build and nurture strong relationships with assigned retailers by fostering trust and open communication.
• Proactively manage client accounts, ensuring timely collections and proper documentation for all transactions.
• Employ effective communication techniques to nudge clients for on-time payments while maintaining positive relationships.

Market Development & Lead Generation

• Continuously develop market intelligence through research and observation within the assigned territory.
• Identify potential new retail partners by leveraging market insights and lead generation techniques.
• Contribute to the expansion of our retail network by onboarding new retailers through a defined process.

Operational Efficiency & Customer Satisfaction

• Work closely with sourcing teams to ensure proper order execution, timely deliveries, and accurate fulfilment.
• Identify and escalate service or quality issues promptly to guarantee customer satisfaction.
• Proactively address customer concerns and complaints, ensuring efficient resolution to maintain positive relationships.