Aditya Birla Group Hiring for Sales Management & Customer Support at Andhra Pradesh Full Time

Job Position- Sales Management & Customer Support

Job Band – 11

Education – MBA

Location- Hyderabad

Experience – 2 to 8 Yrs

Job Purpose

Be a single point of contact to the zonal team and customer to address queries pertaining to sales, order entry, dispatch, in co-ordination with production, logistics to furnish information to customer on timely basis to achieve customer satisfaction.

Major Challenges

• There are multiple customers in various segment addressing all the customer queries on time and as per their requirement is a big challenge
• Most systems are manual hence the number of transaction increases making it time consuming and difficult to manage

Key Result Areas

Customer Satisfaction

• Repeat orders
• Increase share / promote new products
• Increase NPS (Net Promoter Score)

• Prepare sales order based on purchase order received from customers / distributors through sales team.
• Send S.O. to respective unit with delivery schedule and get confirmation from production and logistics.
• Inform customer by email on schedule of dispatch.
• Frequently take feedback from customers if they need any improvement in our services & review with ZONAL head and sales team
• Develop good relations with customers / distributors

Customer Master Preparation

• KYC (know your customer)
• digitalization and automation of business processes
• Quick reports required by management

• Gather information from customer regarding details like Billing & shipping address / contact point / application / phone number / email ID’s / GST / PAN etc.
• Prepare excel sheet with help of sales team
• Submit this list to MIS team for updation in SAP system.
• Revise list time to time if any change from customer / distributor end
• Discuss time to time with ZONAL head and sales team / application head

Dealer / Customer portal APP implementation

• Prompt information
• Reduction in time / cost
• Focus on value added work

• Gather dealer’s & customer’s information like contacts / email ID
• Prepare excel sheet
• Discuss with MIS team for activating portal services APP to approved dealers / customers
• Call dealers / customers and educate them about uses of portal services which provide them prompt information about dispatches / invoice / receivables / S.O pending
• Train dealers / customers frequently to use portal app on their mobile which will reduce time of follow up and the same time can be used for other value added services.
• Review with Sales & MIS team frequently

GPS System APP implementation for dealers & Customers

• Reduction in follow up time
• Prevention of goods theft / real time use
• Monitoring trucks

• Gather dealer’s & customer’s information like contacts / email ID
• Prepare excel sheet
• Discuss with MIS team for activating GPS services APP to approved dealers / customers
• Call dealers / customers and educate them about uses of GPS services
• Train dealers / customers frequently to use GPS app on their mobile which will reduce time of follow up & monitoring trucks and the same time can be used for other value added services.
• Review time to time with MIS and sales team

Monitoring & responding enquiries received on web portal

• Increase customer base
• Growth in sales volume & revenue
• Data generation

• Receiving enquiries on web portals online
• Respond potential customer on prompt basis marking cc to the concerned sales person / application head
• Ensure proper reply is sent by sales person to new enquiries
• Generate data in excel sheet on status of enquiry / conversion into commercial order
• Review on time to time basis with ZONAL head / sales team / application head

Qualifications:

Minimum Experience Level:
2-8 Years

Report to:
Deputy General Manager