Aditya Birla Group Looking For Territory Manager Technical & Customer Solution at Greater Lucknow Area Full Time

Service to IHB Segment, Customer Centricity :- Customer CentricityActivities:Promotional Meets – Mobile Van – Complaint redressal as per norms; support to UBS/BPD/ Data Base. Target Vs Actual – number/ Reach; Test/Complaints/ NPS scores. utilisation of Mobile Van by achieving the target no. of tests per site visit.To attend to the customer complaints achieving closure within the agreed timelines and ensuring 100% customer retentionTo promote UBS, BPD & RMC to IHBs in the relevant markets as per plan.Key Deliverables:1. Focus on CGC/Site Meet/IHB meets. Measuring NPS of each IHB meet2. Silt Test / Water Test3. Weather Plus Demos. MCL Concreting. BPD Conversions

P&B Achievement in line with marketing objectives

Influencer Loyalty Program – CLP (eKutumb / Shilpkar / eB…

Engagement with Technocrats Segment::- Call cycle visits to Technocrats,Engagements with the segment through Privilege Club, Technocrats Forum, Tech Meets, Concrete Day Awards, WebinarsMeasure:Execution of Action Plan – BEI & NPS%age Site Conversion by Self & Team

People Management Talk & Developing Associate / MLE/ LATF’s/Test/LASF etc.Measure:Pre & Post ScoringGoal Description:To conduct necessary Technical training for MLE’s LATF, TSE &LASF in depot such as Tech-Talk as per agreed requirementKey

Systems and Processes TFA Compliance; TAB Compliance; CLP; Gift Stock Management;Measure:Target vs. ActualGoal Description:To comply with all stipulated standardsKey Deliverables

Demand generation activities – Roads, Housingoads, HousingActivities:Capturing Government Flagship ProjectsMeasure