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Private Jobs / Private Sector
Adobe Hiring for Customer Success Account Manager at Noida Full Time
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locations
Noida
time type
Full time
posted on
Posted Today
job requisition id
R114814
Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
The challenge:
Customer Success Manager’s engagement kicks in SMB Accounts post-sales of Adobe’s cloud-based solutions. The incumbent is responsible for helping the customer adopt the solution with ease, optimizing their product experience and guiding him to internal support teams if need be. CSM is expected to identify & close any upsell opportunities within an account he/she is engaged with throughout the year. At the end of the term, the CSM is expected to prepare for the renewal, guide the customer with any changes to the contract (If reqd) and close the renewal in time.
What you’ll do:
- Develop understanding of Adobe’s Creative Cloud for Teams, Adobe Sign, VIP & Renewal Programs, Conditions of Service, Commercial Terms and Adobe’s standards for pricing.
- Research customer contracts and purchasing history in Adobe’s various customer management systems & external source as such as LinkedIn to figure out the expansion opportunity in an account.
- Proactively maintaining the highest level of technical expertise by knowing the latest Adobe Sign & creative technologies/solutions through available learning opportunities as well as self-study.
- Educating customers on Adobe Sign by developing customer specific use cases and conducting demos.
- Building relationships with c-suite and decision makers early on to drive deeper engagements.
- Ability to conduct deeper prospecting on the assigned BOB accounts.
- Uncover & develop opportunities on upselling and cross selling through various campaigns.
- Ability to drive large deals with active engagement and provide accurate sales forecast.
- Ability to identify big value Accounts and drive a higher Average Revenue per Transaction.
- Ability to develop Quarterly Sales Plan to ensure CSAM KPI’s are met.
- Delivering on weekly/daily/monthly sales commits, driving maximum ARR & up-selling from the install base.
- Managing the opportunity pipeline from week to week, providing accurate and timely updates to management on progress and outlook.
- Build value-based relationship with assigned BOB accounts and taking complete ownership on customer interactions.
What you need to succeed:
- Bachelor’s degree or equivalent
- 3+ years’ experience operating in a similar capacity, directly managing a portfolio of services contract renewals via direct and indirect channels
- Strong communication skills (both oral and written).
- Strong organization, follow through and documentation skills suitable for client communication.
- Task-oriented, with focus and drive to complete tasks at hand
- Ability to work independently, learn quickly and be proactive.