Advance Tech Services P Ltd Hiring for Chat Support Executive Remote at Bengaluru, Karnataka Full Time

Job Description: Chat Support Executive (Remote)

We are looking for a Chat Support Executive to provide excellent customer service to our clients via chat. As a Chat Support Executive, you will be responsible for resolving customer inquiries, providing product and service information, and escalating issues as needed

Responsibilities:
Respond to customer inquiries via chat in a timely and professional manner

Provide accurate and up-to-date information about products and services

Resolve customer complaints and issues in a calm and efficient manner

Escalate complex issues to the appropriate department or supervisor

Maintain a high level of customer satisfaction and retention

Document all customer interactions and follow up as needed

Requirements:
Proven experience as a Chat Support Executive or similar customer service role

Excellent written communication skills

Ability to multitask and prioritize in a fast-paced environment

Strong problem-solving skills and attention to detail

Familiarity with CRM software and chat platforms

High school diploma or equivalent; college degree preferred

We are an equal opportunity employer and welcome all qualified candidates to apply.

Contact HiringManager9079400365

#PBA3

Please quote in application: Chat Support Executive Remote via Pro Bono Australia.

Profession: #Administration_and_Office_Support

Sector: #Community_Support_Services