Advanced Hiring for Head Of Engineering at    Bengaluru, Karnataka, India Full Time

Job Description

Role Introduction:
We are looking for a motivated self-starter, with a keen interest for software product service/support. In this role, you will be responsible and accountable for strategic and tactical responsibility for implementing a business continuity plan for a set of key products.

You will work closely with internal and external key stakeholders & customer service. You will be responsible for all areas of the service delivery, striving for best in class products and business practices to deliver to the customer’s expectations, managing teams and supporting products across the business.

You will provide clear leadership and vision, inspire, and motivate staff to achieve excellence, and mentor them as they develop new skills. You will drive key performance indicators across all areas of the Support function to ensure that all projects are delivered within cost and on time to the highest quality standards. You will ensure Health, Safety and Environmental issues are prioritised and facilitate, direct and drive implementation of Lean Business strategy and drive Continuous Improvement across all support related areas of the business. What You Will Do:

Strategy and Development
o End to End responsibility for Support activities for a key set of products across the Organisation
o Enable/Create best practice support strategy, policies, processes, and procedures to aid and improve business objectives
o Contribute to overall business strategy and annual budget process
o Evaluate the challenges faced by the business and take action to mitigate risks and develop opportunities
o Initiate and develop creative and innovative solutions through automation

General and Task Management
o Track and support close to real time basis. Ensure SLAs are met and impediments are addressed.
o Assist in planning of the Roadmap & Budget with the onshore team
o Responsible for overseeing all aspects of Service & Support Management
o Focus on automation recurring patterns
o Ensure best support practices
o Automated metric-based measurement


People Management
o Provide leadership, coach, mentor, develop direct reports, and manage a high performing team that delivers continuous improvement, adds value, and reduces costs
o Manage communication between teams under leadership, to facilitate exchange of information and to implement change and improvements
o Work with team to translate strategy into specific annual performance goals and objectives including KPIs to track
o Monitor ongoing progress and performance. Provide timely feedback.

Financial Budget and Control
o Work with onshore team for annual budget planning
o Track budget

Relationship Management
o Develop and maintain strong relationships with internal and external stakeholders to ensure optimal performance
o Work with the leadership team to decide based on priority against the business targets, and which can be executed with the available resource
o Work collaboratively, negotiate and engage with Customer Service, Professional Services, On-shore Support to facilitate delivery
o Liaise and coordinate with clients, members of the operations team and contractors on technical and commercial issues

Self-Management
o Inspire and motivate the team
o Consistently manage performance firmly and fairly
o Develop the team
o Should display resilience, optimism, and openness to change
o Data driven decision maker What You Will Have:

o Proven leadership and management skills, with the ability to optimise team performance and development
o Experience in Support and Service management latest trends associated with the cloud with goals set towards self or auto-corrected service
o Provides Thought & Technical Leadership
o Communication, interpersonal and influencing skills
o Analytical and problem-solving abilities
o Result oriented with ability to plan and deliver against project deadlines
o Technical mindset What We Do For You:

• Generous Annual Leave – 20 days, plus public holidays, with the possibility to buy additional days
• Summer Fridays! Every Friday afternoon off throughout July and August 2022 (or equivalent time in the week)
• Life Insurance – 3x times annual salary
• Top Achievers Club – Our yearly VIP trip includes flights, transfers and accommodation to recognise excellence in our employees
• 65% Internal Mobility – Committed to the development & growth of our people
• Exposure to the latest technologies

Who We Are:
We are one the UK’s largest tech companies, and our products sit at the heart of some of the country’s best-known businesses. We’ve grown phenomenally quickly with a £275m turnover and 2,800 employees supporting over 25,000 customers. We hire for potential. We want to make sure we have the best people for the job and provide genuinely equal opportunities for our people to thrive. Our recruitment process is designed with inclusion and equity at its core.
Find out more about the next steps once you’ve applied here – careers.oneadvanced.com/how-we-hire