Advatix Hiring for CSR (Customer Service Representative) at Gurgaon Full Time

Location: Gurgaon, Udyog Vihar Phase IV Advatic APAC

Shift: Night Shift

Process: Inbound Voice

Contact Person 9216973201

Responsibilities:

• Managing incoming calls and customer service inquiries

• Identifying and assessing customers’ needs to achieve satisfaction

• Build sustainable relationships and trust with customer accounts through open and interactive communication

• Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.

• Provide accurate, valid and complete information by using the right methods/tools

• Meet personal/customer service team sales targets and call handling quotas

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Keep records of customer interactions, process customer accounts and file documents

• Follow communication procedures, guidelines and policies.

Requirements:

• Ability to stay calm when customers are stressed or upset

• Excellent Communication skills

• Comfortable using computers * Experience working with customer support.

Job Type: Full-time

Salary: ₹20,000.00 – ₹30,000.00 per month

COVID-19 considerations: Fully Vaccinated

Speak with the employer+91 9216973201

Job Type: Full-time

Salary: ₹20,000.00 – ₹30,000.00 per month

Schedule:

• Night shift
• Rotational shift

Ability to commute/relocate:

• Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Required)

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)
• Hindi (Preferred)

Speak with the employer
+91 9216973201