Advatix Logistic Power supply chain Hiring for Customer Service Representative at Gurgaon Full Time

Company Name : Advatix Supply Chain

Shift Timings: Complete Night Shift

5 days working

2 Rotational Off

Contact Number : 9289398713

Good Commination Skills

Responsibilities:

• Managing incoming calls and customer service inquiries

• Identifying and assessing customers’ needs to achieve satisfaction

• Build sustainable relationships and trust with customer accounts through open and interactive communication

• Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.

• Provide accurate, valid and complete information by using the right methods/tools

• Meet personal/customer service team sales targets and call handling quotas

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Keep records of customer interactions, process customer accounts and file documents

• Follow communication procedures, guidelines and policies.

Requirements:

• Ability to stay calm when customers are stressed or upset

• Excellent Communication skills

• Comfortable using computers

• Experience working with customer support.

Job Type: Full-time

Salary: From ₹21,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Life insurance
• Provident Fund

Schedule:

• Night shift

COVID-19 considerations:
Fully Vaccinated

Ability to commute/relocate:

• Gurugram, Gurugram – 122015, Haryana: Reliably commute or planning to relocate before starting work (Required)

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Customer service: 4 years (Preferred)

Language:

• English Fluent (Preferred)

Speak with the employer
+91 9289398713
Expected Start Date: 17/08/2022