AffiliateUp Hiring for Customer Support Agent (Hindi + English) at New Delhi Full Time

Requirements

• Please note: we can only accept candidates who speak English and – on professional level;
• Computer literacy;
• Able to identify ways of solving the problem and present the solution in a verbal and written manner;
• Strong interpersonal skills;
• High level of professionalism;
• Attention to detail and punctuality;
• Windows with a minimum of 8Gb RAM Memory or Apple Mac not older than 2015 year.
• Stable internet connection;
• Own workplace.

Responsibility

• Handle any incoming customer inquiry within the set time range via different communication channels: live chat and tickets system;
• Identify customers’ needs to achieve customer satisfaction;
• Manage standard inquiries in the ticket system and escalate the ones that require deeper investigation to the relevant department or specialist.

Benefits

• Working for a dynamically growing company;
• Challenging but exciting tasks with our own product;
• Trainee period is provided;
• Competitive salary;
• Working on a shift schedule (day and night shifts from 9 am to 9 pm and from 9pm to 9am / 2 days off)
• Remote work.

Job Types: Full-time, Contractual / Temporary
Contract length: 12 months

Schedule:

• Day shift
• Night shift

COVID-19 considerations:
Remote work

Application Question(s):

• What is your salary expectations for this position?

Experience:

• Customer support: 1 year (Preferred)

Language:

• English (Required)
• Hindi (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Preferred)