AGWAN MOTORS PRIVATE LIMITED Hiring for Customer Service Manager at Gandhinagar, Gujarat Full Time

• 1) Business Developnment

>Ensure all the service & repair of vehicle are as per TVSM standard operation procedures to gain customer satisfaction
>To conduct promotional activities. To build & lead team to achieve Service Centre targets

• 2) Operations

>Managing all workshop activities including, diagnosing faults, repairs & servicing of vehicles to standard, and reception activities, and delivery of the customer service process.
>Random check up to ensure 6 QC gate is followed efficiently in the workshop for improving the percentage of First Time Right Repairs.
>Managing & monitoring the AMC’s and maintenance of the workshop equipment.
>Ensuring 3S service center and the atmosphere is maintained clean & pleasant. >To conduct audit and maintain standards at the Service Centers.

3) Customer Centricity
>Ensuring the customer complaints closure within the target lead time.
>Monitor complaints raised through the Internal & call centre PSF, ensure all the complaints are closed within the target time.
>Ensure the service team maintains the quality of operation from receiving the customer to delivery of the vehicle

Job Type: Full-time

Salary: ₹25,000.00 – ₹35,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift

Supplemental pay types:

• Commission pay
• Overtime pay
• Yearly bonus

Ability to commute/relocate:

• Gandhinagar, Gujarat: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor’s (Preferred)

Experience:

• total work (Preferred)

Language:

• Gujarati (Preferred)
• English (Preferred)

Speak with the employer
+91 9925244050