AHMEDABAD SERVICES Hiring for at Ahmedabad, India Full Time

Description

Description We are seeking a friendly and enthusiastic individual to join our Alternative Dispute Resolution team as a Customer Service representative. You will be responsible for creating an outstanding customer experience by providing timely resolution to customer inquiries and demonstrating empathy and professionalism at all times. You will be working in a fast-paced environment, and will have the opportunity to work with a diverse group of people. Responsibilities Provide exceptional customer service by answering incoming calls, responding to emails, and following up with customers in a timely manner. Resolve customer complaints by investigating the root cause of the issue and providing a satisfactory solution. Maintain a high level of professionalism and empathy when interacting with customers. Keep up-to-date with relevant information on products and services, and be able to communicate this information to customers. Collaborate with other team members to ensure efficient and effective resolution of customer inquiries and complaints. Meet or exceed established performance metrics for customer service, including customer satisfaction and call resolution rates. Continuously seek to improve processes and procedures to enhance the customer experience. Requirements High school diploma or equivalent required, bachelor’s degree preferred. Prior experience in customer service required, experience in the Alternative Dispute Resolution industry a plus. Excellent communication and interpersonal skills. Strong problem-solving skills and ability to think creatively to find solutions. Knowledge of Microsoft Office suite. Ability to work flexible hours, including evenings and weekends. Strong attention to detail and ability to multitask in a fast-paced environment.