Ahuja Residences Hiring for Front Office Executive at Gurgaon, Haryana Full Time

JOB DESCRIPTION

TITLE Front Office Executive

LOCATION Gurgaon/Delhi/Pune

POSITION Full time

At Ahuja Residences we have a strong network of Front Office Executives. Our team includes staff with experience gained with Front office operations at various locations.

As a member of the FO Team, you will work on all aspects of Front Office Operations, Reservations, Guest Check-ins, Guest stays, Guest Check-outs, Invoicing, Payments, answering mails & preparation & submission of all reports as per guidelines provided.

In discharging all these activities, required to ensure all compliances & adherence to Rules & laid down Procedures.

RESPONSIBILITIES

• On guest arrival, carry out complete guest check-in procedure
• Filling up of Guest Arrival & Departure Register
• Ask & take proper ID proof
• Confirm stay period & mode of payment
• If guest checking in is a Foreigner, then carry out necessary

on line procedure for FRO requirements

Being aware of special requirements applicable to certain nationalities

• Confirming payment specifics
• Allocating a Room to the guest
• Accompanying guest for Room orientation.
• Calling up the guest after 10 minutes to ensure about guest comfort & having anything to order or having any other need.
• Answering guest queries promptly
• Attending to guest requests/ newspaper/laundry/room service/ironing board & iron to name a few
• Attending to guest complaints, if any (pertaining to Ac, heating, /plumbing/lights/HK etc.
• Check with guest confirming checkout as per reservation
• Checking out guests by preparing proper invoice & taking into a/c all expenses incurred for F & B, Laundry, Taxi etc

Before preparing the final bill, to ask the HK to check mini bar & to report consumption if any & to bill the same for the products reported

• Present the final bill & collect payment
• Get the guest to fill the feedback regarding the stay by offering the Tab for the purpose
• Inputting data on IDS/Hotelogix
• Generating & submitting Reports
• Dispatching bills to Co’s
• Checking rooms cleanliness
• Monitor and ensure to maintain cleanliness in guest area
• Cross check rooms and property on a regular basis and inform maintenance team and ensure closure of the complaint.
• Property administrative processes including stationary coordination with corporate office.

Requirements

Bachelors degree or Hotel Management Diploma/ Degree

Minimum of 2 years’ experience

Self-motivated, confident & hard working individual

Excellent organizational skills with the ability to prioritize work load while being resilient & be able to cope well under pressure & meet deadlines

Excellent communication skills (verbal & written) in English.

Willingness & ability to relocate within operational areas

Benefits

Salary+PF+ESIC/Insurance (2L)+Duty Meal