AIMLEAP Hiring for Accent Trainer – US Voice at Remote Full Time

(Contact Center – US Voice Process)

Experience: 2 to 10 Years

Location: Work from Home/Bangalore, India

No of positions: 2 Nos

Industry Type: BPO/Call Centre – US Voice Process

Functional Area: Teaching, Training & CoE

Role Category: Corporate Training

Type of Role: Full time/Part time

Salary: 5 Lacs to 15 Lacs INR pa

Education: Any Degree

Notice Period: Immediate

Job Description:
Roles and Responsibilities

2 to 10 years’ experience in the Call center voice process training into US market.

Conduct new hire trainings & short bursts of refresher training for the employees.

Conduct evaluation of prospective candidates for the US voice process executive role.

Train the employees on Grammar, phonetics, accent.

A good understanding and knowledge of the right accents.

Knowledge about voice articulation and rate of speech (speed of talking) and should be able to resolve minor MTI issues if any.

Effective training skills. The ability to teach and train other individuals.

Self-confidence coupled with the ability to infuse confidence in others

Involve in auditing calls of the agents of the account aligned, using the pre-defined grading sheet along with the QA specialist to improve the quality of delivery.

Desired Candidate Profile

Good understanding on any global language scales i.e. CEFR, IELTS, etc.

About AIMLEAP- Outsource Big Data:
AIMLEAP- Outsource Big Data is an ISO 9001:2015 and ISO/IEC 27001:2013 certified global technology consulting and service provider offering Digital IT, AI augmented Data Solutions, Automation and Research & Analytics Services.

With automation-first approach, our services include end-to-end IT application management, Mobile app Development, Data Management, Data Mining Services, Web Data Scraping, Self-serving BI reporting solutions, Digital Marketing, and Analytics solutions.

We started in 2012 and successfully delivered projects in IT & digital transformation, automation driven data solution and digital marketing for more than 500 fast-growing companies in the USA, Europe, New Zealand, Australia, Canada; and more.

– An ISO 9001:2015 and ISO/IEC 27001:2013 certified

– Served 550+ customers

– 9+ Years of industry experience

– 98% Client Retention

– Global Delivery Centers in the USA, Canada, India & Australia

USA: 1-30235 14656

Canada: +1 902 279 1797

Australia: +61 402 576 615

Send your Resume to this mail id:
www.outsourcebigdata.com

jobs@outsourcebigdata.com