Airmed Pathology Pvt Ltd Hiring for Call Center Head at Ahmedabad Full Time

Job Title Job Type Location

Head – Call Center Full Time Ahmedabad

Job Summary:

Our healthcare organization is seeking an experienced Call Center Head to lead our call centre operations in Ahmedabad. The Call Center Head will be responsible for managing the day-to- day activities of the call center, including managing a team of call centre agents, ensuring that all calls are handled efficiently and professionally, and continuously improving the customer experience.

Key Responsibilities:

• Lead and manage the call center team to ensure high levels of customer service and satisfaction
• Develop and implement call center strategies and procedures to improve call quality and service delivery
• Monitor call center performance metrics and KPIs to identify areas for improvement
• Ensure that all call center agents are trained and equipped to handle calls efficiently and professionally
• Manage call center staffing levels to ensure adequate coverage and efficient operations
• Analyze call center data to identify trends and opportunities for improvement
• Develop and maintain effective relationships with other departments and stakeholders to support the call center’s objectives
• Continuously improve call center processes and procedures to ensure a positive customer experience
• Maintain a positive and professional work environment that fosters teamwork, collaboration, and employee engagement

Qualifications & Experience:

• Bachelor’s degree in healthcare management or a related field
• At least 5 years of experience managing a call center in healthcare or a related industry

Skills

• Strong leadership and management skills with the ability to motivate and engage a team
• Excellent communication and interpersonal skills with the ability to interact effectively with customers and internal stakeholders
• Experience using call center technology and software, such as call center routing systems, customer relationship management (CRM) software, and workforce management (WFM) tools
• Strong analytical and problem-solving skills with the ability to make data-driven decisions
• If you are a motivated and experienced call center professional with a passion for healthcare, we encourage you to apply for this exciting opportunity.

Job Type: Full-time

Salary: ₹25,000.00 – ₹75,000.00 per month

Benefits:

• Food provided
• Health insurance

Schedule:

• Day shift

Supplemental pay types:

• Overtime pay

Ability to commute/relocate:

• Ahmedabad, Gujarat: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Experience:

• total work 5 (Required)

Speak with the employer
+91 8511195347
Expected Start Date: 01/03/2023