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Private Jobs / Private Sector
Airtel India Hiring for Customer Grievance Officer at Gurgaon Full Time
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- Accessibility- Availability as per defined plan. Defined plan for the district for the month.
- Timely resolution- Laid down query/complaint resolution process shall be followed to ensure timely grievance redressal
- NPS- Deliver aspirations on customer engagement score
- Driving financial literacy and customer awareness on Bank products
- Time to resolve customer concerns- 80% of response & resolutions within TAT
- Educate Customers about the benefits linked to his bank a/c and recommend products/ services best suited to the customer’s requirements
- Partnering with sales field team in running financial literacy camps
We are a fun-loving, energetic and fast growing company that breathes innovation. We strive to give an unparalleled experience to our customers and win them for life. One in every 24 people on this planet is served by Airtel.
Here, we put our customers at the heart of everything we do. We encourage our people to push boundaries and evolve from skilled professionals of today to risk-taking entrepreneurs of tomorrow.
We hire people from every realm and offer them opportunities that encourage individual and professional growth. We are always looking for people who are thinkers & doers; people with passion, curiosity & conviction; people who are eager to break away from conventional roles and do ‘jobs never done before’ .