Alcatel-Lucent Hiring for Customer Technical Advocate at Gurgaon, India Full Time

Customer Technical Advocate

Gurgaon, Haryana, India (https://aluperf.referrals.selectminds.com/jobs/82134/other-jobs-matching/location-only)

New

2 additional locations

Bangalore, Karnataka, IndiaMumbai, Maharashtra, India (https://aluperf.referrals.selectminds.com/jobs/82134/other-jobs-matching/location-only?location_id=2545)

Customer Services

NI Network Infrastructure

22000009VF Requisition #

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Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

The team youll be part of

NI Customer engineering & Technical Support for India. This team is responsible for end-to-end solution implementation & management of IP/MPLS transport network for multiple services along with post deployment technical escalation management & network optimization.

The pandemic has highlighted how important telecoms networks are to society. Nokia’s Network Infrastructure group is at the heart of a revolution to bring more and faster network capacity to people worldwide through our ambition, innovation, and technical expertise.

What you will learn and contribute to

The Customer Technical Advocate (CTA) position is a Technical Manager acting as a local point of contact in support of the customers network and operation. The person will work closely with the various customer organizations to support the customers network, equipment, and operations.

Are you passionate about solving problems? As part of our team, you will contribute in:

• Network and Operation Support

• Proactively and aggressively evaluate the customer’s network to provide improved network reliability

• Review network operation for improvement and optimization for new programs and high-risk activities

• Proactively review Nokia Product Alerts, Notices and PCNs for possible impact to the customer’s network and act if necessary

• Represent Nokia at customer quality and operations meeting pertaining to Nokia equipment.

• Ticket trending and identification of potential quality issues

• Chronic issues investigation leadership

• Coordinate significant network activities related to supported Nokia equipment.

• Provide technical product information

• Problem Management

• Act as technical liaison between customer and Nokia

• Assist the Nokia’s TAC/TEC in diagnostic activities remotely or locally

• Provide technical and process leadership helping the customer personnel identify technical and procedural issues that may arise during the support operations, integration and network roll-out activities.

• Advocate for the customer during outages.

  Your skills and experience

  You have:

• A degree in Electrical/Computer Engineering and/or Computer Science

• More than 10 years of relevant Industrial experience and in-depth knowledge with the following technologies:

• IP/MPLS

• Routing Protocol

• L2 and L3 VPNs

• Well organized and excellent follow through

• Excellent verbal and written communication skills

• Good organizational and process management

• Good persuasive and negotiating abilities

• Accomplished interpersonal skills

  It would be nice if you also had:

• Knowledge of Nokia Routing platforms 7750, 7250, 7210, 7705

• CCIE, JNCIE, Nokia NRS-2 or equivalent certifications

  Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

  Nokia is committed to inclusion and is an equal opportunity employer

  Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere

• Gender-Equality Index by Bloomberg

• Workplace Pride Global Benchmark

• LGBT+ equality & best place to work by HRC Foundation

  At Nokia, we act inclusively and respect the uniqueness of people.

  Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.We are committed to a culture of inclusion built upon our core value of respect.

  Join us and be part of a company where you will feel included and empowered to succeed.

Additional Information