Alcatel-Lucent Hiring for Senior Support Engineer at Bangalore, India Full Time

Senior Support Engineer

Bangalore, Karnataka, India (https://aluperf.referrals.selectminds.com/jobs/96528/other-jobs-matching/location-only)

New

Applied R&D (http://aluperf.referrals.selectminds.com/landingpages/research-amp-development-opportunities-at-nokia-181)

NI Network Infrastructure

23000002PJ Requisition #

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About Nokia

At Nokia, we create technology that helps the world act together. As a trusted partner for critical networks, we are committed to innovation and technology leadership across mobile, fixed, and cloud networks. We create value with intellectual property and long-term research, led by the award-winning Nokia Bell Labs. Adhering to the highest standards of integrity and security, we help build the capabilities needed for a more productive, sustainable, and inclusive world. Watch our video to discover how we create meaningful interactions to drive human progress.

About Network Infrastructure

The mission of the Network Infrastructure (NI) Business Group is to be the most trusted partner for the world’s most critical network infrastructure. NI will respond to the ever-increasing demand for networks with higher capacity, greater reliability, faster speeds, and lower costs.

The Team

We are part of the Nokia Network Infrastructure Professional Services team, Network Management Engineering (NME). We provide partners and customers around the world with a unique combination of services and solutions for the deployment and management of world-class network infrastructures. Our solutions enable Nokia and our customers to scale through automation. Want to have a customer facing experience in the growing Network Management Automation domain? This is the team for you!

Job Description

NME team is looking for a Support Engineer(s) to provide 2LS/3LS support for Custom Software Solutions built for Network Management Automation. The automation solutions are in the areas of Service Provisioning, Service Automation, Monitoring and Reporting. In this role, you’ll be working towards providing customer support experience with high satisfaction levels. Your responsibilities will include, but not limited to:

• Understanding individual features from multiple support perspectives: performance, functional, robustness, traffic throughput, quality of service, interoperability & troubleshooting.

• Designing and constructing network diagnostic tools and techniques; provisioning and configuring networks to simulate live customer environments for issue reproduction and root cause analysis, including the addition of new or upgraded elements into the solution environment

• Working with the engineering team to design and implement manual and/or automated tests to validate fixes and solutions to service-affecting issues in the monitoring, provisioning and reporting protocols used in customer networks

• Planning, executing, tracking of all staging and customer-reported issues in the deployed solution components, using judgment to strategically balance quality, schedule and cost for issues resolution and service restoration; participating in Problem Review Boards as an advocate for the customer

• Responding to all customer issues and queries during acceptance testing in a timely and effective manner, isolating problems to minimize service impacts with creative workarounds and fast turnaround on escalations; proactive planning and execution of customer software and network upgrades. Develop and deliver customer training and consulting.

  Position Requirements

• 8+ years of experience, in which 5+ years Product Support with Software Verification experience, preferably with Java[1]based OSS applications.

• “Make it happen” attitude, strong sense of ownership, inventive, resourceful and flexible in a fast-paced, challenging and evolving environment.

• NMS/EMS (for IP Domain) Application Concepts, FCAPS and Support.

• Good knowledge in the understanding of XML, RestAPI, SOAP

• Linux OS installation, File Management, HA/Cluster environment setup and troubleshooting skills.

• MySQL/Oracle/Postgres/Ingres database installation and troubleshooting skills.

• Python Scripting experience.

• Excellent troubleshooting skills, investigating/reproducing issues, raising tickets and driving issues to timely resolution in a scrum environment working with peer testers and developers in different sites

• Ability to produce comprehensive high-quality root cause analysis reports, and issue characterizations with accurately triaged and prioritized defect reports, with applied creativity and insight

• Strong interpersonal and communication (both written and verbal) skills

• Demonstrated ability to learn quickly and to work in a fast paced, innovative environment

• Experience in customer-facing roles; ability to work independently on issues directly with the customer

• Ability to travel occasionally to customer sites

• Ability to occasionally work additional on-call and off-hour shifts

  Preferred Requirements

• Knowledge of IP Networking and related protocols: OSPF, BGP, DHCP, MPLS, IP VPN, VLAN, VLL/VPLS, etc.

• Knowledge of Software Defined Networking & Network Function Virtualization concepts

• Experience with Nokia products (7×50 Service Routers, 7705, 7210, 5620 SAM, 5670 RAM) and Nuage Networks offerings

• Knowledge of Cloud Computing concepts and platforms such as OpenStack, hypervisor technology (KVM, VMware ESXi)

• Familiar with project infrastructure tools such as JIRA, Confluence, Git, SalesForce

• Experience integrating 3rd party network management software

• Experience with using automated test tools and building automated diagnostic scripts

  Education

  Bachelors degree or higher in Computer Science, Software Engineering, or equivalent experience.

Additional Information