Allied Services Hiring for Customer Service Delivery at Mumbai Full Time

We are looking for Customer Service Delivery Executive Roles who can Provide Post Sales customer support of CTCL and Algo Trading Platform to clients. Experience in Capital market, trading platform is mandatory ( Please do not apply in case you dont have any prior experience in trading platform or in capital markets)
Min work experience – 3 years

• Resolve day to day queries of clients’ via phone, email and on-line chat – Explain the Risk management rules available in the Platform and how it impacts trading of the Users
• Troubleshooting, capturing logs and interacting with Development Team for defect resolution
• Provide information to clients about our various products through online demo & webinars
• Understanding requirements of new clients and additional features
• Testing new software release & giving inputs prior to deployment in Production environment
• Maintaining excellent relations with Customers and create a trusting relationship
• Be able to manage team

Minimum Requirements – Knowledge of Capital Markets( Cash, Futures & Options segments )

• Excellent knowledge of RMS rules of CTCL platforms for Indian Stock Exchanges and Brokers – Reasonable knowledge of F&O Trading – Knowledge of Trading platforms such as ODIN, NEST, NOW etc
• Knowledge of charting applications such as Amibroker would be preferred
• Candidates with experience on Dealing desk and Live Trading terminal will be preferred
• Bachelor’s or master’s degree with a concentration in Financial industry preferred

Job Types: Full-time, Regular / Permanent

Salary: ₹122,512.80 – ₹1,000,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift

Ability to commute/relocate:

• Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 3 years (Required)
• In Algo trading platform or in capital markets: 2 years (Required)

Language:

• English (Preferred)
• Hindi (Preferred)

Expected Start Date: 01/03/2023