AltF CoWorking Hiring for Front Desk Manager at Gurgaon, Haryana Full Time

Full Job Description
Job Description

Designation:Front Desk Manager
Department : Operations
Location : Gurgaon / Noida / Delhi
Experience : Min. 2 years in Hospitality Sector, preferable with a 5 Star Hotel / Restaurant
Number of Hiring : 4 (2 – Gurgaon, 1 – Noida, 1 – Delhi)

About AltF CoWorking:
AltF is one of the top co-working spaces in India and It is headquartered in Gurgaon. It is spread over 1 Lac sq ft across 10 Locations and is now expanding to PAN India Level to become the biggest in the industry.

Started about 3 years back, it gives the blend of a startup and a growing organisation together. AltF has served over 400 businesses so far. It is known to deliver affordable office space to startups and SMBs with a team size of 1-100 members.

Covered by Yourstory, LBB, Iamwire, Inc42 and many other news and media areas for doing amazingly well in the past couple of years.

About the Department:
Operations Team is the backbone of the company and the day to day running of all the centres relies on their shoulders. Their major KRA’s include smooth onboarding and management of clients and taking care of them during their office stay with AltF CoWorking. Other responsibilities include providing ultimate customer and visitor experience during the visit, showing the coworking centre. The whole vendor management for smooth running of operations of the centre also lies on the department’s shoulder.

Prerequisites for a Front Desk Manager :
Bachelor’s degree in hospitality or similar.
Excellent written and verbal communication skills in english.
A minimum of 2 years of experience as a front desk manager or similar.
Good understanding of procedures and practices in the hospitality industry.
Strong organisational and time management skills
The ability to provide exceptional customer service
Administer smooth office operations and administration.
Shall be able to understand and resolve client queries within TAT.
Basic excel knowledge and an aptitude to be trained and be able to use any other software
Shall have strong interpersonal skills.
The Incumbent must be organised and detail oriented as a person.
One shall have an outstanding ability to stay calm under pressure.
Person should be highly presentable with good grooming and clothing standards.

Job Role :
The person would be single point of contact for all the clients and their relative problems and queries, Therefore he/she will be:

Defining and implementing front desk objectives and procedures.
Tending to guests’ complaints and questions and providing exceptional customer service.
Ensuring that the front desk and reception area is kept clean and organised.
Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails.
Performing administrative duties such as filing and updating records, among others, as needed.
Handle the walk-in as well as telephonic enquiries and queries, and maintain a record of the visitors.
Supervise and administer the Supervisor, and keep a check on the housekeeping staff and office boys.
Handling the clients visiting the space and maintaining the visitor’s list.
Working for AltF
Inclusion and diversity

At AltF, we believe in creating an inclusive and diverse workplace that welcomes people of all backgrounds. We celebrate diversity in all its forms and believe it is crucial to our success as a company. We are committed to building a culture of respect, openness, and inclusivity so everyone can bring their authentic selves to work.

Freedom and Responsibility

We empower our employees to take ownership of their work and make a real impact. We provide the freedom to explore, experiment, take risks, and learn from failures. With this freedom comes great responsibility – we trust our team to work collaboratively, communicate openly, and act with integrity, and we believe that this is key to achieving our collective goals.
Our Core Values

These seven values are our guiding principles, and you can hold us to them:

Customers are our no. 1 priority

Since our inception, we have been solely focused on serving our customers.
We continuously work toward earning and keeping customer trust.
The customer is at the center of a business’s philosophy, operations, or ideas

We believe in quality over quantity.

We are dedicated to providing quality.
We are restless in our endless quest for excellence.
We benchmark ourselves against the best.

We are flexible and adaptive.

We are willing to adapt to maintain effectiveness.
We offer flexibility to customers.
We turn every setback into a learning opportunity.

We are honest and transparent.

We practice honesty and strong moral ethics.
We act with good intent and trust our colleagues to do the same.
We are humble and open-minded about great ideas and debate them openly.

We are humble and spirited.

We learn from mistakes and successes in equal measure
We respect every individual and treat them equally.
We treat every customer as a relationship based on trust and mutual respect.

We work better together.

We have great players but better teams.
We support each other to achieve our common goals.
With teamwork and collaboration, we strive for excellence together.

We put people over processes.

We have prioritized people and purpose over the process.
We find good people and trust them to do a good job with the right intentions.
360 wellness, where everyone feels valued.