Amazon Web Services Hiring for Cloud Support Eng. II (DBs), Support Engineering at Bangalore, India Full Time

Description

Job summary

Amazon has built a reputation for excellence with examples of being the best in customer service, most trusted and most innovative company. Amazon’s technology business has a history and tradition of leading the world in web related technologies and services. Amazon Web Services (AWS) is seeking highly motivated Database Engineers who are passionate about technology, want to work with the fastest growing Cloud Platform in the world and deliver extraordinary customer experience.

With AWS you have the chance to help individuals and businesses take their computing infrastructures and applications into the Cloud. As a member of the AWS Support team, you will be at the forefront of Cloud technologies. You will be surrounded by people that are smart, passionate about cloud computing, and believe that world class support is critical to customer success. AWS Support provides global technical support to a wide range of external customers as they build mission-critical applications on top of AWS services.

We are seeking people with strong Database and Linux skills to join growing Premium Support team in Bangalore. You will be responsible for directly supporting customers from all over the world and be able to develop your skills across the AWS platform.Since we’re working in the Cloud, you will need to be very comfortable with not only Database Internals but also networking technologies including DNS, TCP/IP, SSL, DHCP and Load Balancing. If you fit the description, you might be the person we are looking for!

AWS Premium Support is 24/7/365 operations and shift work will be required in afternoon i.e. 1 PM to 10 PM IST

Every day will bring new and exciting challenges on the job while you:

• Learn and use ground-breaking technologies

Amazon Web Services is the global market leader and technology forerunner in the Cloud business. As a member of the AWS Support team in Amazon Internet Services Private Limited (AISPL), you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the ‘Cloud Ambassador’ across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.

Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team in India helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?

If you fit the description, you might be the person we are looking for! We are a group of smart people, passionate about cloud computing, and believe that world class support is critical to customer success.

WHAT CAN YOU EXPECT FROM A LIFE AT Amazon?

Every day will bring new and exciting challenges on the job while you:

· Learn and use groundbreaking technologies.

· Apply advanced troubleshooting techniques to provide unique solutions to our customers’ individual needs.

· Interact with leading engineers around the world.

· Partner with Amazon teams in India to help reproduce and resolve customer issues.

· Leverage your extensive customer support experience to provide feedback to internal Amazon teams in India on how to improve our services.

· Drive customer communication during critical events.

· Drive projects that improve support-related processes and our customers’ technical support experience.

· Write tutorials, how-to videos, and other technical articles for the developer community.

· Work on critical, highly complex customer problems that may span multiple AWS services.

WHY AWS PREMIUM SUPPORT?

· First and foremost this is a customer support role – in The Cloud.

· On a typical day, a Support Engineer will be primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.

· Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives to ensure better CX and compliance with global AWS standards, practices and policies.

· Career development: We promote advancement opportunities across the organization to help you meet your career goals.

· Training: We have training programs to help you develop the skills required to be successful in your role.

We hire smart people who are keen to build a career with AISPL, so we are more interested in the areas that you do know instead of those you haven’t been exposed to yet.

· Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.

· AWS Premium Support is 24/7/365 operations and shift work will be required in afternoon i.e. 1 PM to 10 PM IST

BASIC QUALIFICATIONS

• Requires minimum of 3yrs experience in relevant technical position

Ø Oracle Ø Mysql Ø PostgreSQL Ø SQL Server – DB performance tuning and troubleshooting

• Experienced at setting up monitoring / alarming for production DB environments

• Some experience with NoSQL technologies like DynamoDB , Redis, MongoDB, Cassandra or Riak

• Linux/Windows system administration fundamentals.

• Experienced with Linux/Windows system monitoring and analysis

• Good understanding of distributed computing environments

• Good understanding on DNS, TCP/IP protocols.

• Technology-related Bachelor’s degree or equivalent work experience

• Excellent oral and written communication skills

• Excellent troubleshooting skills with customer service experience / strong customer focus

• Self-starter who is excited about learning new technologies on a regular basis

PREFERRED QUALIFICATIONS

• Experience with query analyzers and query tuning / slow query optimization etc.

• Exposure to Virtualization (VMware, Xen, Hypervisor)

• Prior working experience with AWS – any or all of EC2, S3, EBS, ELB, RDS, Dynamo DB, EMR

• Exposure to security concepts / best practices

• Understanding on IPsec, VPN, Load Balancing, Iperf, MTR, Routing Protocols, SSH, Network

• Monitoring / Troubleshooting tools

• Experience in managing full application stacks from the OS up through custom applications

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.