amdocs Hiring for Unix Administrator – Unix, Cloud, Security Patching at Pune, Maharashtra Full Time

Full Job Description
Job ID: 129896
Required Travel :Minimal
Managerial – No
Location: India- Pune (Amdocs Site)

Who are we?

If you’re a smartphone user then you are part of an ever more connected and digital world. At Amdocs, we are leading the digital revolution into the future. From virtualized telecommunications networks, Big Data and Internet of Things to mobile financial services, billing and operational support systems, we are continually evolving our business to help you become more connected. We make sure that when you watch a video on YouTube, message friends on Snapchat or send your images on Instagram, you get great service anytime, anywhere, and on any device. We are at the heart of the telecommunications industry working with giants such as AT&T, Vodafone, Telstra and Telefonica, helping them create an amazing new world for you where technology is being used in amazing new ways every single day.

In one sentence

The role involves handling incidents and service requests from customers/end-users by following the standard methods and procedures of the unit.

What will your job look like?
You will perform ticket analysis, service interruption analysis, triaging of issues, and follow-up with relevant teams for resolution.You will ensure that all required ticket information is available for further analysis (for example, screenshot of error and customer ID) and run methods and procedures to provide resolution to known/recurring issues.You will apply your skills to effectively use the existing knowledge base and documentation for quick-win and first-level resolution.You will perform queue management for assigning tickets to other teams, and follow up for timely resolution while keeping track of SLAs.You will ensure timely resolution or escalation within the agreed SLA. This includes creating a positive customer support experience and building strong relationships through understanding the problem, communicating promptly on progress, and handling customers with a professional attitude.You will update checklists for quality assurance and progress tracking, following standard operating procedures.You will ensure the seamless handover between shifts and monitor and publish the SLA achievement by keeping track of all KPIs.You will ensure crystal clear communication and documentation as a point of contact.You will perform validation, verification, and correction, wherever applicable, of artifacts of the system (reports, bills, event records, screens, and so on). You will report and properly document any errors that are detected.You will perform basic software system operations, using the online screen, running maps and jobs, basic configuration/installation, and taking backups.You will work on fallouts from various applications, journalize manual billing requests, process payments, and customize miscellaneous activities.
All you need is…
Must have 2 to 3 years of technical experience as a Unix Administrator
Bachelor’s degree in Science/IT/Computer Science or equivalent
Good Knowledge of various flavors of Unix like HP Unix, Sun Solaris, Linux, IBM AIX – System working, commands and troubleshooting and good command on either one of the Unix flavors
Worked on customer troubleshooting cases management
Knowledge of secure Unix server access methods and tools, Unix system backup and Restore tools, User creation, deletion or modification on Unix systems, File system space Management, Mounting/Unmounting tasks, Software installations on UNIX systems
Knowledge on OS/Application security patching.
Cloud Platform knowledge, support & certification (AWS, Azure or GCP) will be an added advantage.
Work in rotational shifts to provide 24×7 support to Amdocs internal customers
Should use the internal CRM application to log new cases & update progress on existing cases in a timely manner
First level technical support on UNIX related issues to Amdocs internal users through phone or by other communications means
Follow all procedures laid out for the Amdocs Service Desk on a day-to-day basis
Troubleshooting of customer server connectivity problems
Ability to work in a team
Cross-Cultural awareness
Demonstrate Written communication skills
Demonstrate Oral Communication Skills
Multi-tasking management & prioritization
knowledge sharing
Service Orientation
Self-Management (Time, Tasks, Follow up & Updates)
Why you will love this job:You will get to show off your fine-tuned skills for resolving issues and helping the end-user.You will be a key member of a global, dynamic and highly collaborative team with various possibilities for personal and professional development.You will have the opportunity to work in a multinational environment for the global market leader in its field.
Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce