American Express Global Business Travel Hiring for Dedicated Account Representative at Gurgaon Full Time

Job Description

Roles & Responsibilities

• Tool administration
• Provide tool & site administration for online tools
• Provide tool support and administration (e.g. EA)
• Reporting administration
• Create and distribute reporting and scorecards including BUR.
• Manage client data and reporting hierarchy
• Ensure policy compliance thru reporting
• Program administration
• Contract administration and implementation (Air, Car, Hotel)
• Policy maintenance and insights
• Billing/settlement, reconciliation or soft dollar or unused ticket administration.
• Customer Experience
• Support client managers with ADHOC projects
• Crisis management reporting and coordination with 3rd parties (e.g. ISOS)
• Project manage client request to completion
• (e.g. vendor support, market share)
• Internal point of contact for other GBT teams
• (PRDS, product)

Eligibility criteria’s & pre-requisites

• Thorough knowledge of the Business Travel Industry
• Knowledge of online booking tool functionalities
• Knowledge to support Expert Auditor and Flexible HR Feed a
• plus
• Knowledge of GDS (Sabre/Apollo) & correx functionality
• Extensive Customer Service Skills
• Highly organized and detail oriented
• Proficient in Excel, Word, PowerPoint and Microsoft Outlook
• Demonstrate strong analytical skills
• Ability to work in a team environment
• Ability to manage multiple priorities and good time
• management skills
• Ability to understand and effectively utilize technology via the
• web or GBT reporting tools
• Excellent oral and written communication skills
• Employee should be flexible to support clients in shifts

Location

India – Haryana – Gurgaon

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

GBT Recruitment Privacy Statement