American Express Global Business Travel Hiring for Travel Counselor at Haryana, India Full Time

Job Responsibility :

• Provide exceptional traveller care and customer service to GBT corporate clients

• Accurately complete end to end travel requirements both international and domestic travel arrangements for air, hotel, rail, requests for ticketing, fares, routing and visa requests for Business Travel clients

• Incumbent should have good knowledge of domestic as well as international critical itineraries (Geographical Knowledge is mandatory)

• Open to work in flexible shift environment, roster off, weekend working, public holidays and festivals

• Co-ordinate with multiple departments to ensure quick resolution for the customer to adhere SLA

• Handle calls, emails, Chats simultaneously in order to deliver a smooth customer experience

• Focus on Customer Satisfaction and ensure works on the KPIs/Scorecard as defined under the Performance measurement process

• Expect to work on financials (card reconciliation will be an advantage). Ensure latest updated policies, procedures, desk Instructions are read & complied

• Excellent Customer service and communication skills (Both Written and Verbal)

• Service online requests for clients where online requests are decentralized through the offline servicing team

• Providing consultative multi-country routings for best fares and preferred carrier usage. Counsel clients on efficient, routings for lowest available fares and preferred carrier usage in coordination with the Corporation’s business travel policies

• Maximize the benefits of GBT’s desktop applications and telephony to deliver a superior experience to business travellers

• Research and resolve client inquiries/issues at point of sale. Coach, develop and mentor peers, new and/or junior Travel Consultants

• Deliver expectations against individual and shared team key performance indicators

• Comply with all legal and industry standards. Embrace the role of providing a superior consultative value to clients versus just being an order taker

• Ensure each PNR contains the standard documentation and documentation for any exceptions handled during the reservation process

Experience & Skills:

• Graduate. Diploma / Degree in travel & tourism would be added advantage

• 3-5 years’ relevant experience in travel domain

• Build excellent business relationship with customer groups, peers and seniors

• Should be team player and manage show alone if required

• Knowledge of corporate travel economics and travel technology/tools will be an added advantage. GDS experience is mandatory, Galileo preferred

• Must have experience in handling face to face client

• Attention to Detail: Recording Customer and Financial accountability with accuracy Communication: ability to present information to varied individuals or groups at all levels

Location

India – Haryana – Gurgaon

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

GBT Recruitment Privacy Statement (https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/)

American Express Global Business Travel (GBT) is the world’s leading business partner for managed travel. We help companies and employees prosper by making sure travelers are present where and when it matters. We keep global business moving with the powerful backing of 16,000 travel professionals in more than 140 countries. Companies of all sizes, and in all places, rely on GBT to provide travel management services, organize meetings and events, and deliver business travel consulting.